Park Ambassador

Oakland Children's Fairyland•Oakland, CA

12d•$20•Onsite

About The Position

Come join Fairyland as a Park Ambassador for a chance to build your skills, knowledge, and work experience while making friendships with a warm, diverse group of dedicated individuals committed to creating a magical fantasy world for young children to create, imagine, play, and learn! The Park Ambassadors provide exceptional customer service to ensure all park guests have a positive experience at Fairyland. Reporting to the Director of Operations, the Park Ambassador is responsible for learning and performing a variety of customer service positions at Fairyland including ride operations, entertainment hosts, and hospitality and cash handling operations in the gift shop and admissions gate. The position requires punctuality, reliability, adaptability and ability to maintain professional demeanor at all times, regardless of circumstances. COVID-19 Update: In an effort to keep our visitors, staff, volunteers, and communities safe, Fairyland has adopted a mandatory COVID-19 vaccination policy. In accordance with state and federal laws, Fairyland will consider all qualified applicants requiring a reasonable accommodation from our vaccination policy based on a medical condition or sincerely held religious belief. Knowledge Skills and Abilities

Requirements

Minimum 16 years of age and able to obtain valid work permit under the CA Department of Education from their secondary educational institution
Excellent interpersonal and customer service skills
Proven track record of punctuality and attendance
Flexible and adaptable to constantly changing and/or challenging situations including weather, crowd size, staff shortages, occasionally having to work past scheduled hours
Ability to comply with CFL’s mandatory COVID-19 vaccination policy and current COVID-19 safety requirements including:
Ability to provide proof of full COVID-19 vaccination prior to start of employment
Ability to wear and maintain a face mask when working indoors.
Possess no barriers to working with children
Ability to work on weekends, holidays and evenings.
Willing to adapt to seasonal schedules as follows (all shifts between 9:15 am - 4:30 pm unless otherwise noted):
April – June : 5 days per week (Wednesday – Sunday)
June – August: 7 days per week
August – November: 5 days per week (Wednesday – Sunday)
November – March: 3 days per week (Friday – Sunday)
December 15-31st: 7 days per week (11:00 am – 7:30 pm)
Evening shifts are between 5:00 pm - 1:00 am depending on the type of event.

Nice To Haves

Proven ability to work in a multi-faceted, fast paced, customer-facing environment
Experience with POS systems and cash handling procedures
Experience in the retail or hospitality industries
People-orientation- able to interact effectively, politely, and productively with all types of people from all types of backgrounds and experience and in all types of situations. Comfortable working with non-English speaking and culturally diverse stakeholders
Professional maturity to manage composure during stressful interactions
Energetic, diplomatic, adaptable and with a good sense of humor.
Provide fun while having fun!
Passionate about the mission, vision, and goals of Fairyland and possess an understanding of how this position contributes to the organization’s success.
Openness to learn, grow and develop skills
Impeccable integrity and honesty

Responsibilities

Provide exceptional customer service to ensure all park guests have a positive experience at Fairyland.
Learning and performing a variety of customer service positions at Fairyland including ride operations, entertainment hosts, and hospitality and cash handling operations in the gift shop and admissions gate.