Park Administrative Clerk

State of Montana•Whitehall, NY

About The Position

THE OUTSIDE IS IN US ALL. Announcement: . The State Application is required for this position application. This position is open until filled. You must apply through the State of Montana Career site. Special Information: Identity of applicants who become finalists may be releases to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association). A successful applicant will be subject to a background investigation. Women and minorities are under-represented in this job category and are encouraged to apply. The Parks Division is responsible for the functions necessary to achieve the state park’s program goal of managing Montana’s scenic, natural, historic, archaeologic, scientific, and recreational resources to meet present and future needs. This work unit is responsible for the support of State Park operations. Specific Job Information: This position is responsible for providing administrative support to management and supervisory staff. The position also provides customer service through routine clerical and administrative functions at state park visitor centers, offices or contact stations.

Requirements

This position requires an effective working knowledge of basic administrative skills including, but not limited to, word processing, business communications, electronic and manual filing, and spreadsheet and database program utilization.
Must be proficient in the use of grammar, spelling and punctuation and sentence structure.
Must have excellent organizational skills and be able to communicate effectively orally and in writing.
The ability to operate an electronic cash register following training is expected.
First-aid / CPR/ AED, certifications may require participation in training after hire.
Ability to develop, use and maintain directories, personnel lists, and other park or tourism related guides and reference materials.
Must have knowledge of bookkeeping and record keeping.
Must be able to follow written and verbal instructions.
Must develop a general working knowledge, including site location and available recreational opportunities for public recreational sites in the region's jurisdiction. These include wildlife management areas, fishing access sites, state parks, forested lands, and major waterways.
Must be able to establish positive working relationships with co-workers and the public.
Must be able to effectively deal with angry individuals who are dissatisfied with Montana State Park policies and actions.
Ability to understand and effectively explain Park, Parks Division and Department policies and regulations to the public.
Ability to use tact, courtesy, poise, alertness, and good judgment in public contacts.
The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent to high school diploma or equivalency and at least 1 year of job-related experience.
Other combinations of education and experience will be considered on a case-by-case basis.

Nice To Haves

1-year job-related college or vocational training in business or public administration, office management, park or natural resources management, accounting, tourism, marketing, communications, or other related degrees is preferred.

Responsibilities

Assists Park Manager and other State Park employees with various administrative tasks.
Performs electronic and manual filing and maintains organization in established filing systems.
May maintain files, update paperwork, or maintain tracking logs related to already established contracts, and volunteer hours.
Maintains annual tracking logs for volunteer hours, uniforms, and other park property.
Maintains volunteer and seasonal park staff paperwork and files.
Assists with maintaining visitation statistics.
Operates computer-based cash register and complete daily accounting.
Coordinate with coworkers, supervisors, public, and emergency services in emergency situations.
Work with supervisors and staff in approving and creating monthly and daily schedules.
May perform basic administrative duties such as preparing and distributing written documents and assisting with the organization and logistics of staff meetings and internal trainings.
Provides written and verbal information to visitors, employees, and fellow agencies regarding state park amenities, services, programs, and policies.
Responds to external and internal inquiries with good customer service skills.
Disseminates information on local attractions and places of interest, and other state parks in the area.
Compiles informational material for distribution to the general public concerning Park's Division initiatives and actions.
Assists with the Parks Tour Reservation Program.
Becomes familiar with the web-based reservation software and assists visitors and park staff with questions or issues about tour reservations.
Conducts guided tours of the cave as needed with up to 30 visitors per tour.
Interprets geological and historical aspects of the cave in an entertaining and informative manner.
Monitors tour groups to ensure visitor safety and that cave resources are protected.
Uses effective communications skills and practices quality customer service principles regularly.
Conduct tours in a specific time frame covering historical and geological information on the cave.
Follow Park procedures in handling any incidents in the cave in a professional manner.
Ensure that visitors are aware of the nature of the cave tour and are aware of proper dress and cave safety.
Notify supervisors of any known problems or incidents in the park.
Must conduct the tour in a manner to meet the expectations of a wide variety of visitors on a cave tour.
Explains and interprets the park, Parks Division, and Department programs and policies or directs inquiry to the appropriate person for further information
Maintain cleanliness of the public spaces such as visitor contact stations, visitor centers to include light janitorial duties and general cleaning.

Benefits

Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance.
Other benefits include retirement, paid vacation, sick and holidays.
This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).

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