Part Time - Parish Front Office Assistant (Saturdays)

Archdiocese Of Denver•Broomfield, CO

just now•Onsite

About The Position

The Front Desk at Nativity of Our Lord Catholic Church in Broomfield, CO is hiring a part-time Saturday assistant. The hours will be 9:00 AM to 1:00 PM every Saturday (except for major holidays). Duties will include answering phone calls, completing bookstore sales, directing parishioners and guests to various rooms and ministries, cleaning and refilling the coffee machine, and receiving and routing emergency calls for priests. Applicants should have an amiable and flexible personality, be a welcoming presence to all who enter, have a strong attention to detail, and excellent communication skills. Most of all, they should have a positive and supportive attitude toward the Catholic Church, her teachings, and her work.

Requirements

Fully initiated Catholic in the communion of the Catholic Church and intentionally living out the five precepts of the Church (CCC 2041-2043).
Outstanding customer service skills and professional attitude.
Outstanding verbal and written communications skills.
Fluent in spoken and written English required, additional languages a value added.
High school diploma or relevant transferable professional skills required.
Well-organized, detail-oriented, ability to multi-task with timely follow-up skill.
Capable of following both written and verbal instructions
Proficient in office technology, including phones, Microsoft Office Suite, ParishStaq, Gmail, and various other applications to enhance productivity and communication.
Effective both independently and in team settings. ? Must possess the ability to engage positively and effectively with individuals of diverse personalities, ages, and management levels, both within the parish and externally, fostering positive relationships in person and over the phone.

Responsibilities

Model excellent customer service by helping visitor’s promptly, listening to their requests or inquiries with interest and empathy, and ensuring follow-through whenever necessary.
Closely monitor personal and front desk email addresses to ensure quick and accurate communication to all inquiries.
Document and communicate room reservation requests for various individuals, ministries, school events, and outside groups and alert ministry leaders and guests of any changes.
Preserve school security by signing in guests, distributing visitor badges, directing visitors to the correct room and making them aware of any relevant policies.
Receive and route emergency calls requesting Anointing of the Sick (“last rights”), gather and communicate all information to the on-call priest, and keep records of calls for annual counts.
Monitor the Three Patrons Adoration Chapel sign-ins to ensure the Blessed Sacrament is never abandoned, assist visitors with entry to the Chapel during high wind, and switch the open/closed sign on the door to the Chapel.
Receive, process, and record Mass intention requests and stipend payments legibly while following parish procedures.
Retain knowledgebase that ensures proper routing for all inquiries to clergy and parish staff, receive and deliver packages, distribute mail accordingly, make copies and scan documents for staff and ministry leaders when requested, and assist with bulk mailings.
Distribute gift cards and other resources to those struggling financially and assist St. Vincent de Paul Society with collecting signatures and documents to complete EOCs.
Receive, process, and record tuition payments, mass stipends, receipts, and school entry logs.
Assist customers with bookstore questions, maintain bookstore cleanliness and organization, run price checks on items, process sales and returns, and alert manager of any special requests or if stock is running low.
Monitor the front desk and coffee area, keep area clean and organized, clean and refill the coffee machine daily, and alert manager if supplies are running low.
Stay intimately aware of NOOL’s resources, ongoing campaigns, and general activities, and assist clergy and staff with other tasks as they arise.