Parent Support Specialist

OpenEd • Springville, UT

11h • $20 - $25 • Remote

About The Position

As a Parent Support Specialist I, you’ll provide exceptional support to OpenEd families through every step of the program - from enrollment and reimbursements to navigating questions and organizing community events. Act swiftly and transparently to resolve concerns, prioritizing what matters most to our families. Communicate with professionalism and warmth, and continuously seek ways to elevate the experience for both families and teammates. This role would be a great fit for a parent who has, or had, a student in the OpenEd program! We're currently accepting applications from those living in: AR, AZ, CO, FL, GA, ID, IN, IL, IO, KS, MD, MN, NC, NM, NV, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

Requirements

• You are an extremely detail-oriented, kind, personable, conversational, helpful, and highly organized individual with a patient disposition.
• You have exceptional verbal and written communication skills and the aptitude to become a program expert.
• You are comfortable engaging with families directly, problem-solving in real time, and continuously refining processes to enhance the customer experience.
• You have a strong understanding that every child is unique and benefits from individualized learning and thrive in a fast-paced environment.
• Commitment to maintaining flexible availability during traditional business hours in the Pacific Time Zone.
• Familiarity with Google products such as Gmail, Calendar, Docs, Forms, Sheet, etc.
• Access to a smartphone, high-speed internet, computer, webcam, and headset.
• Associate’s degree from an accredited college or university; or related advanced learning experiences.
• 1-3 years of customer service experience, account management, or marketing.
• Must be eligible to work in the U.S.

Responsibilities

• Provide direct and immediate support to parents via phone, text, email, online chats, video conferences, and social media community forums through answering questions about their child’s educational program.
• Use OpenEd's help ticketing system to efficiently triage and respond to parent requests.
• Maintain accurate records of interactions with parents, document frequently asked questions, and update databases as needed.
• Advise parents/guardians on building an education program schedule that fits the unique needs of their child.
• Participate in Parent Support team meetings to collaborate on the best ways to serve OpenEd families.
• Coordinate with team members to provide consistent, up to date, information across all channels.
• Liaise with team leads and partner schools with complex situations where necessitated.
• Manage the intervention process to balance program requirements and assist with setting up families for success.
• Administer or assist with daily Q&A sessions, or Parent Information Sessions, as assigned.
• Plan or assist with community events, as assigned.
• Proactively identify parent issues and develop strategic solutions.

Benefits

• Competitive wage of $20.00 - $25.00 per hour (commensurate with qualifications), and 401k plan + company matching opportunities.
• Comprehensive Health Benefits: Health insurance package including medical, dental, vision, life, critical illness, accident, hospital indemnity, STD/LTD, HSA, and FSA with dependent care.
• Flexible Work Arrangement: We’re a fully remote workforce that emphasizes a healthy work-life balance by allowing some autonomy in work hours.
• Generous Paid Time Off policy, enabling you to recharge, spend quality time with loved ones, and pursue personal interests outside of work.
• Supportive Team Environment: Join a supportive and collaborative team environment where your contributions are valued, and teamwork is encouraged, fostering a culture of success and mutual respect.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree