Parent Partnership Coordinator

Intermountain Health

1d • $25 - $39 • Onsite

About The Position

The Parent Partnership Coordinator works with parent advisors/partners and hospital staff across Children’s Health, as well as across all major service lines and departments/clinics to advise on the role of parents and parent involvement throughout the institution. The Parent Partnership Coordinator is responsible for aligning the participation of parent volunteers with hospital goals, while cultivating collaboration that enhances patient and family centered care. Posting Specifics Pay Rate: Based on Experience Shift Details: Full-time (40 hrs/wk) Monday - Friday at Primary Children's Hospital in Salt Lake City, UT Additional Details: Experience as a parent representative on a Family Advisory Council or as the parent of a medically complex child is preferred.

Requirements

• Customer Service Skills.
• Prior Leadership Experience
• Program Management
• Patient and Family Centered Care
• Continuous Improvement
• Communication
• Collaboration
• Decision Making
• Group Facilitation
• Problem Solving
• Program Management
• Leadership
• Customer Services
• Computer Skills
• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.

Nice To Haves

• Bachelor’s Degree
• Experience working in a Healthcare setting.
• Experience partnering with parents or families of children with medical needs.
• Experience coordinating volunteers
• Experience as a parent representative on a Family Advisory Council or as the parent of a medically complex child is preferred.

Responsibilities

• Coordinates parent advisors/partners involvement within hospital departments, committees and projects across Children’s Health.
• Serves as the primary contact, providing assistance and resources to hospital staff for how to best utilize parent advisors/partners and to educate hospital staff on the importance of ongoing partnership with both parent advisors/partners and the hospital Family Advisory Councils, (FAC’s).
• Recruits and leads a team of parent advisors/partners, hospital leadership, and staff that serve on the Primary Children Hospital FAC’s.
• Partners closely with the FAC’s executive teams (parent advisors/partners) for recruitment, screening, selection, and training of new and returning FAC members.
• Identifies relevant and appropriate discussion topics for monthly FAC’s meetings to provide parent perspective across hospital departments and projects.
• Leads and coordinates the activities of the FAC including monthly meetings, preparation of meeting agendas, distribution of meeting minutes, and attendance tracking for both parent advisor/volunteers and caregivers.
• Serves as a liaison to the independent unit/department FAC’s (Ie: NICU, Oncology, and Cardiology) by supporting the onboarding and training of new and returning members as well as providing collaboration and support to unit/department FAC leadership.
• Responsible for providing leadership and guidance to parent advisors/partners and serving as primary contact between parent advisors/partners and the volunteer services department, monitoring the role and performance of parent advisors/partners.
• Partners with Volunteer Services department to ensure that parent volunteers on all FACs stay up to date with volunteer requirements.
• Serves as liaison between parent advisors/partners and Primary Children’s leadership and caregivers to ensure productive relationships and advocacy for the patient and family perspective.
• Represents the Family voice and FAC at organizational meetings, events, and communication internally within Primary Children’s Hospital.
• Serves as a champion for parent advisors/partners, serving with compassion, empathy, and advocacy.

Benefits

• We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• Learn more about our comprehensive benefits package here.
• Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment.
• Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment.

What This Job Offers

• Job Type: Full-time