Parent Educator

The Children's Shelter•San Antonio, TX

17d

About The Position

PRIMARY FUNCTION/PURPOSE Under the supervision of the Director of Parenting Education, the Parent Educator delivers essential parenting education, case management, and information and referral services to participants enrolled in the iParent SA program’s parent education. This position works with eligible parents/and or caregivers in Bexar County of children ages 0-5 years of age. Services will be conducted in the community and/or The Childrens facililities. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensures that all activities carried out in the name of the agency are in accordance with agency policies and procedures and meet contractual obligations. Ensures that program files on clients are complete and accurate. Ensures that program outcomes and goals are met. Ensures that client records are entered into the ER Database, SYNC and are complete and accurate within 24 hours. Provide group parenting education and light case management services to 72 plus clients in order to meet the target of 140 clients per United Way outcomes; parent education consists of using an evidence-based program called STEP for 7 weeks in group settings; case management is conducted as needed. Maintain a caseload of at least 25 clients per United Way outcomes per month. Assist team with the development, coordination and implementation of booster sessions in the forms of group meetings for clients and families. (Parent Café and Baby Showers) Meet the contractual outcomes identified by United Way. Meets with potential participants to complete intake/registration process within 48 business hours. Represents the agency by attending community meetings, community fairs and other initiatives that correspond with the focus of the iParent SA Program. Helps develop and execute recruitment strategies to enroll participants into the program. Seeks community partnerships and resources to enhance the program for clients. Responsible for own personal safety, your co-workers, and others that might enter your work area. Be consistent and reliable with punctuality and attendance. Accepts direction and work assignments from the Supervisor to include working with clients as assigned. Attends to the social and needs of clients and their families as they arise under the supervision and direction of the Program Director. Cooperates with co-workers and Supervisor. Treats co-workers and Supervisor with respect and courtesy. Assists other Parent Educators when workload requires. Models appropriate behavior at all times, setting an example for children and parents. Maintains and safeguards the confidentiality of client information at all times Keeps scheduled appointments with clients by minimizing staff absences and visit rescheduling. Fosters consistency and reliability with clients by maintaining regular contact Prepares appropriately for client visits. Submits Monthly reports (Coversheet and Dashboard) to Lead Educator and Program Director. Demonstrates strong commitment to meeting the needs of our customers (children, community members, co-workers, donors, managers and volunteers), in a friendly, outgoing and professional manner. Responds to customers in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritizes customer’s needs and follows up to evaluate customer’s satisfaction. Performs other duties as assigned.

Requirements

Ability to write clearly, accurately, and descriptively, using appropriate vocabulary, grammar, and language.
Skills in organizing work in a responsible way with multiple challenges and priorities.
Must maintain Texas driver’s license and provide proof of automotive liability insurance.
Must have access to reliable and safe transportation.
Ability to engage and effectively communicate with persons from diverse cultures and communities.
Strong positive communicative skills to engage and work with clients and their families effectively.
Must possess a bachelors degree in social science with social work background strongly recommended.
Must have 3 to 5 years experience in the field of social work with case management experience.
Negative TB Test before employment.
Favorable background check and drug screening.
Ability to use a computer to complete case documentation.
Maturity to treat children and their parents with dignity and respect at all times, in all circumstances.

Responsibilities

Ensures that all activities carried out in the name of the agency are in accordance with agency policies and procedures and meet contractual obligations.
Ensures that program files on clients are complete and accurate.
Ensures that program outcomes and goals are met.
Ensures that client records are entered into the ER Database, SYNC and are complete and accurate within 24 hours.
Provide group parenting education and light case management services to 72 plus clients in order to meet the target of 140 clients per United Way outcomes; parent education consists of using an evidence-based program called STEP for 7 weeks in group settings; case management is conducted as needed.
Maintain a caseload of at least 25 clients per United Way outcomes per month.
Assist team with the development, coordination and implementation of booster sessions in the forms of group meetings for clients and families. (Parent Café and Baby Showers)
Meet the contractual outcomes identified by United Way.
Meets with potential participants to complete intake/registration process within 48 business hours.
Represents the agency by attending community meetings, community fairs and other initiatives that correspond with the focus of the iParent SA Program.
Helps develop and execute recruitment strategies to enroll participants into the program.
Seeks community partnerships and resources to enhance the program for clients.
Responsible for own personal safety, your co-workers, and others that might enter your work area.
Be consistent and reliable with punctuality and attendance.
Accepts direction and work assignments from the Supervisor to include working with clients as assigned.
Attends to the social and needs of clients and their families as they arise under the supervision and direction of the Program Director.
Cooperates with co-workers and Supervisor. Treats co-workers and Supervisor with respect and courtesy. Assists other Parent Educators when workload requires.
Models appropriate behavior at all times, setting an example for children and parents.
Maintains and safeguards the confidentiality of client information at all times
Keeps scheduled appointments with clients by minimizing staff absences and visit rescheduling.
Fosters consistency and reliability with clients by maintaining regular contact
Prepares appropriately for client visits.
Submits Monthly reports (Coversheet and Dashboard) to Lead Educator and Program Director.
Demonstrates strong commitment to meeting the needs of our customers (children, community members, co-workers, donors, managers and volunteers), in a friendly, outgoing and professional manner.
Responds to customers in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritizes customer’s needs and follows up to evaluate customer’s satisfaction.
Performs other duties as assigned.