Paratransit Reservationist (JO 23-26)

Oahu Transit Services, Inc • Honolulu, HI

15h • Onsite

About The Position

The Paratransit Reservationist is responsible for providing timely, accurate, and effective customer service on a daily basis. This includes answering all telephone calls within three minutes, inputting accurate customer trip booking information into a computer scheduling system, negotiating trip times with customers, and marking all denied trips and advance cancel trips. The role also involves scheduling trips to runs when and where appropriate.

Requirements

• Must possess a good knowledge of the English grammar and communicate well orally or in a written format
• Must have or be able to utilize telephone ACD system and queue system without error
• Must have strong error‑free data entry skills and knowledge of computer applications
• Must have geographic knowledge of Oahu and good map reading skills
• Must be able to complete repetitive tasks under time constraints, use good judgment and keep emotional composure, and take direction in a positive manner
• Must be a high school graduate or equivalent education
• Must be able to communicate effectively and tactfully and work harmoniously with all levels of department and Company personnel and the general public
• Must be able to pass a Company‑sponsored drug test
• Must have a positive attitude and sensitivity to disability issues
• Must be willing to work flexible shifts
• Must be able to sedentary‑exert up to 10 lbs. of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects while sedentary
• Walking and standing occasionally

Nice To Haves

• Experience with computers and other computer‑related applications desirable

Responsibilities

• Provide timely, accurate, and effective customer service on a daily basis
• Answer all telephone calls within three minutes
• Input accurate customer trip booking information into computer scheduling system
• Negotiate trip times with customers
• Mark all denied trips and advance cancel trips
• Schedule trips to runs when and where appropriate

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED