Paralegal Supervisor

Carter Mario Law Firm•North Haven, CT

102d

About The Position

The Carter Mario Law Firm has been helping personal injury victims throughout Connecticut for over 35 years. We are strong and growing! Our professional legal team provides compassionate, client-focused legal help to those who are hurt through no fault of their own. Our efforts to go above and beyond have resulted in countless successful results. We are looking for a Paralegal Supervisor who will supervise a team of Prelitigation Case Managers and Front Office Manager(s) to ensure delivery of quality work and world-class client service. Monitor performance and attendance of team members, effectively provide guidance and leadership, and promptly address staffing and performance issues. May carry a minimal caseload of high value or complex prelitigation files. Assist in the planning and implementation of programs and procedures to meet business objectives of timeliness, quality, customer service, and legal compliance. Understands and supports the mission of the firm. Effectively leads by example. Demonstrates the core values of the firm; be a champion for others, be innovative, and be accountable.

Requirements

College preferred
Personal injury paralegal experience required
Paralegal certification a plus
Supervisory experience in an insurance or legal environment required
Effective leadership, mentoring, and coaching skills to motivate others to achieve goals
Lead by example with a high level of integrity and ethical behavior
Ability to listen, solve problems, and build trust to maintain a collaborative and cohesive team
Proven knowledge and experience with all stages of a personal injury case
Thorough understanding of legal case management systems and processes
Professional written & verbal communication skills
Ability to handle conflicts professionally, objectively, and respectfully
Ability to analyze facts/data, form fair conclusions, make sound recommendations, and exercise good judgment
Strong organization and time-management skills
Ability to balance priorities, adapt to change, and meet deadlines
Detail-oriented with the ability to maintain a broad, strategic perspective
Automation experience: Microsoft Office, Outlook, PDF, and legal software programs

Nice To Haves

Paralegal certification a plus

Responsibilities

Monitor the completion of all phases of case management tasks and promptly address deficiencies
Oversee and manage weekly demand goals, review team dashboards, evaluate data, and take appropriate action
Ensure ongoing communication between attorneys and case management staff
Oversee the settlement process to ensure all SOP is followed and all documentation is present
Communication with assigned staff to promptly address questions, concerns, suggestions, training needs, and performance issues
Weekly supervisor and team meetings to review events, standard operating procedures, conduct supplemental training, and address team questions
Clearly communicate objectives and expectations and enforce compliance
Participate in office events to foster morale and teamwork. Partner with attorneys to achieve effective teamwork and communication
Monitor staff performance and compliance
Provide timely constructive feedback, coaching, recognition, and training
Promptly document, address, and communicate performance reviews, deficiencies, and attendance issues
Monitor time and attendance