Pap Specialist (TEMP)

Rotech Healthcare Inc.•Denton, TX

About The Position

We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required. SHIFT: Monday - Friday 8:30AM - 5:30PM

Requirements

High school diploma or GED equivalent, required
Must meet state-specific requirements for non-licensed PAP setup personnel
Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
Drug screen (when applicable for the position)
Compliance with healthcare facility credentialing process (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Ability to interpret various forms of communication, including verbal, non-verbal, written, and visual
Ability to perform basic mathematical calculations accurately
Capable of working independently as well as collaboratively within a team
Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive information
Self-motivated, organized, and able to manage time and solve problems using deductive reasoning
Strong attention to detail with the ability to multi-task effectively
Strong English communication skills, both written and verbal
Ability to navigate the internet and conduct online research
Ability to operate standard office equipment, including fax machines, copiers, printers, phones, and computers/tablets
Proficiency with email communication platforms
Working knowledge of Microsoft Outlook, Word, and Excel
Understands use of all applicable home respiratory equipment and supplies
Understands use of c-pap/bi-pap equipment and supplies
Mechanically inclined for the repair and troubleshooting of equipment
Ability to lift and carry office equipment when needed
Ability to read small print on screens and documents, requiring close vision
Ability to sit, stand, walk, talk, and listen for extended periods
Requires lifting (minimum of 65 pounds) and transporting of patient equipment
Requires contact with patients and equipment with potential exposure to contagious pathogens
Requires driving a company vehicle for the majority of the workday

Nice To Haves

Background in the medical field with experience in administrative record management, preferred
Experience working with medical equipment, preferred
Familiarity with medical billing processes and reimbursement procedures, preferred
Knowledge of medical terminology, preferred
Minimum of one year of related work experience, preferred
Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred
Basic computer proficiency and familiarity with EMR systems
Knowledge of CPAP/BiPAP equipment and accessories
Experience with patient education and compliance monitoring
Bilingual skills a plus.

Responsibilities

Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
Educate patients on proper equipment use, cleaning, and maintenance.
Conduct mask fittings and troubleshoot comfort or compliance issues.
Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
Coordinate with clinical teams and customer service to ensure timely delivery and setup.
Monitor patient compliance data and escalate concerns to clinical leadership as needed.
Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
Provide compassionate, patient-centered service in all interactions.
Performs other duties as assigned.

Benefits

Generous paid time off and paid holidays
Overtime pay for non-exempt positions (as applicable)
Commission for Account Executives
Bonus and incentive opportunities
Fixed and variable car reimbursement for Area Managers and Account Executives
Car, mileage, and telephone reimbursement (as applicable)
Employee discount and recognition programs
Employee Assistance Program (EAP)
401(k), HSA, and FSA/Dependent Care FSA
Medical, prescription, dental, and vision coverage
Life insurance, disability, accidental death, identity protection, and legal services
Meru Health mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings Solutions programs
Hepatitis B (HEPB) and TB vaccinations