Panel & Sample Analyst, Customer Insights

HEB•San Antonio, TX

10h

About The Position

H-E-B is one of the largest, independently owned food retailers in the nation, operating over 400 stores throughout Texas and Mexico, with annual sales generating over $28 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts and outstanding service. H-E-B's Customer Insights team performs consumer and product research on all H-E-B Own Brand items. As a Panel & Sample Analyst, you'll focus on execution and planning of all Corporate, Quant, and Own Brand research sample screening and survey programming (sensory and consumer.) Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company. Do you have a: HEART FOR PEOPLE... meets deadlines and commitments, exceeding expectations. HEAD FOR BUSINESS... use relevant systems and structure to find Customers & Partners willing to help influence change within H-E-B. PASSION FOR RESULTS... connects the purpose and vision to the necessary actions to achieve the goal.

Requirements

2+ years of experience in Market Research, Social Sciences, Psychology, Survey Methodology, or equivalent program
You have a basic understanding of panel management, sampling, questionnaire design, coding, tabulation, quality assurance, data security and email deliverability
Knowledge of probability sampling, precise project control, quality control procedures, questionnaire programming and insightful analysis
Working knowledge of SAS, SPSS, Qualtrics or other analysis software
Good understanding of qualitative and quantitative methodologies
Proficiency in MS Office and office equipment
Strong verbal / written communication skills
Strong analytical skills
Ability to manage multiple priorities and shift focus between tasks; attention to detail
Ability to develop and maintain collaborative working relationships
Working knowledge of probability sampling and sampling quality control procedures
Knowledge of research screener development
Working knowledge of questionnaire programming
Proven ability to manage multiple projects at varying stages simultaneously, with the ability to prioritize

Responsibilities

Helps to cultivate a 'community' of customers and partners that can be used in H-E-B research studies
Responsible for scheduling, expediting, and coordinating with internal groups to keep projects moving ahead
Propose and develop panel recruitment, retention, and engagement strategies through analysis of the available panel data and knowledge of external panel management best practices
Scrutinizes sample and data for accuracy in project targeting and data analysis
Master the panel and project execution platform
Manage day-to-day communications with panel members via email, newsletters, social media etc.
Promptly respond to panel member questions, concerns and issue tickets to resolve problems
Serve as a trusted adviser with your stakeholders - including looking for additional sample and survey opportunities
Stay current on market research panel industry standards, innovations and best practices
Establishes effective and efficient procedures for getting work done
Keeps information and documentation in an orderly manner
Follows up on all requests