Palliative Nurse Liaison

VIA Health Partners•Davidson, NC

1d•Onsite

About The Position

VIA Health Partners is an industry leader and top-10 nationally ranked provider of end-of-life care, operating as a community-based, not-for-profit hospice & palliative care provider. They are dedicated to serving all patients' and families' needs regardless of their ability to pay or medical complexity, with decades of experience and deep community roots. Due to significant growth, the organization is seeking new staff who share their people-first values. The Palliative Nurse Liaison role involves reviewing medical records for new referrals, managing patient contacts based on acuity, documenting visits, and serving as a point-of-contact for patients, families, and healthcare providers. The role also facilitates seamless transitions to hospice, collaborates with Nurse Practitioners on scheduling and monitoring interventions, and provides education on disease processes, symptom management, and advance care directives. Additionally, the liaison coordinates with the Strategic Account Manager for community education, maintains collaborative relationships for business development, and assists in service recovery.

Requirements

A Diploma or associate degree in nursing is required
A current, active, and unrestricted compact (multistate) license as a Registered Nurse (RN) or Licensed Practical Nurse (LPN) is required
Current CPR required
Minimum 2 years related experience
Experience in direct care of patients with life limiting illnesses required
Ability to perform nursing assessments required
Computer proficiency is required

Nice To Haves

Bachelor’s Degree preferred
CHPN preferred

Responsibilities

Reviews available medical records for all new Palliative Medicine referrals.
Manages high and medium acuity patient contacts per acuity scale recommendations, as well as low acuity that are in long term care communities.
Documents visits, contacts, and communication in electronic medical records.
Serves as the point-of-contact for palliative medicine patients, their families, healthcare providers, and the long-term care communities.
Facilitates transitions to hospice that are seamless for the referral source, patient, and family.
Collaborates with NP to manage scheduling of visits in all settings.
Provides education to patients and families about disease processes, symptom management, and advance care directives.
LPN Liaisons will provide teaching as directed by NP or RN.
Collaborates with the NP to monitor efficacy of interventions related to palliative care needs.
LPN Liaisons will collect and report a focused appraisal of the patient’s health status.
Uses electronic medical record and standard office software to manage patient data and communication between staff and healthcare providers.
Collaborates with other PM team members to effectively balance workload of referrals and patient census.
Coordinates with the Strategic Account Manager to provide education to long-term care community staff, referral sources, and families about hospice and palliative medicine, disease process and advance care directives.
Provides impromptu community staff education on palliative care topics when the opportunity arises.
Collaborates with VIA administrative staff, Referral Center staff and community staff to maintain a seamless referral process.
Maintains a collaborative relationship with VIA and with key community staff members to promote business development.
Assists in performing service recovery when community expectations are not met.
Communicates with the Strategic Account Manager and the AVP to keep them abreast of any changes in the communities.
Participates in VIA sponsored community appreciation functions, when possible.
Assists in the development of policies and procedures utilizing own clinical expertise.
Provides education to VIA staff on palliative medicine topics.
May perform other duties as required