Palliative Medical Assistant

Pennant Group•Tacoma, WA

3d•$24 - $33

About The Position

Puget Sound Home Health & Hospice is seeking a detail-oriented and collaborative Palliative Medical Assistant to join our team. This pivotal role for community-based palliative care/chronic care management (CCM) provides both clinical and administrative support to a care team that serves patients with serious, long-term illnesses. This role involves working closely with patients and families in their homes, communities, and in the office to help manage symptoms, coordinate care, and improve overall quality of life.

Requirements

Graduate of an accredited Medical Assistant program; current MA certification required (AAMA, AMT, NHA).
Current Basic Life Support (BLS) certification.
Strong communication, organization, and problem-solving skills; empathetic and calm under pressure.
Proficiency with Electronic Health Records (EHR) and virtual health technologies

Nice To Haves

Experience in palliative, hospice, or chronic care preferred.
Experience with Home Care Home Base is strongly preferred

Responsibilities

Take vitals, document patient concerns, and report changes to providers.
Coordinate care plans, schedule appointments, arrange transportation, and manage referrals.
Reinforce provider instructions on symptom management, medications, and follow-up care.
Provide emotional support to patients and families, assisting with ADLs and offering information as directed.
Maintain accurate and timely electronic health records (EHR) and care documentation.
Conduct outreach to patients with chronic conditions via phone, email, or virtual visits.
Serve as a communication hub between patients, families, providers, and community partners.
Support front desk operations, scheduling, and supply management; ensure exam rooms are prepared and stocked.