Palliative Care Administrative Assistant

Amorem•Boone, NC

About The Position

The palliative medicine administrative assistant supports the palliative medicine program by assisting with operations to ensure providers, patients and community partners receive exceptional service. Requirements ESSENTIAL DUTIES & RESPONSIBILITIES: · Enter palliative medicine admissions in electronic medical record · Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record · Assure all forms are completed and scanned in electronic medical record · Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars · Perform follow-up telephone contacts requested by palliative medicine staff · Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record · Discharge and send progress note to attending physician · Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks. · Obtain physician orders and prior authorizations · Communicate referrals to home health and other agencies · Order DME and assist with medication refills, as directed · Enter palliative medicine consults and create a physician billing account/record from hospital portal · Maintain portal access to area hospitals · Organize work for volunteers to perform surveys and send clinical notes to provider offices · Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines · Answer palliative medicine calls · Assist in orienting new team members, as requested · Communicate with nurse practitioners via phone or electronic access · Participate in quality improvement programs · Adhere to strict confidentiality · Adhere to safety policy and practices · Cooperate with all government agencies and outside auditors · Assist with updating policies and procedures, as appropriate · Other duties as assigned KNOWLEDGE, SKILLS & ABILITIES: · Knowledge of ICD-10 coding · Ability to work on an interdisciplinary team · Ability to work a flexible schedule · Excellent written and oral communication skills · Excellent customer service skills · Excellent computer skills, including Microsoft Excel and Word · Strong organizational skills ·Demonstrated critical thinking and problem-solving skills MINIMUM QUALIFICATIONS: Education: · High school diploma or equivalent Experience: · 1 year of experience in medical office or hospital Licensures & Certifications: (if applicable): · Medical office assistant training/certification preferred PHYSICAL DEMANDS: · Visual acuity to read written documentation and computer tasks · Ability to sit extended periods of time and perform administrative tasks · Ability to stand, bend and lift an average of 30 pounds · Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time · Ability to walk, squat, kneel, climb and balance SPECIAL REQUIREMENTS: · Must have an automobile with required insurance coverage and state driver’s license AMOREM provides MORE quality, MORE compassion and MORE support. AMOREM is committed to fostering growth and opportunity. AMOREM promotes from within and encourages all employees to apply for roles that align with their goals. AMOREM’s recruitment practices are designed to support your professional development while strengthening its mission of compassionate care. Join AMOREM in making a meaningful difference in the lives of patients and their families every day.

Requirements

Knowledge of ICD-10 coding
Ability to work on an interdisciplinary team
Ability to work a flexible schedule
Excellent written and oral communication skills
Excellent customer service skills
Excellent computer skills, including Microsoft Excel and Word
Strong organizational skills
Demonstrated critical thinking and problem-solving skills
High school diploma or equivalent
1 year of experience in medical office or hospital
Must have an automobile with required insurance coverage and state driver’s license
Visual acuity to read written documentation and computer tasks
Ability to sit extended periods of time and perform administrative tasks
Ability to stand, bend and lift an average of 30 pounds
Manual dexterity with the ability to manipulate office equipment and keyboard for extended periods of time
Ability to walk, squat, kneel, climb and balance

Nice To Haves

Medical office assistant training/certification preferred

Responsibilities

Enter palliative medicine admissions in electronic medical record
Collect past, current and future medical data on patients from hospitals and scan promptly into the electronic medical record
Assure all forms are completed and scanned in electronic medical record
Coordinate and schedule all new admissions and ongoing visits to palliative medicine patients and maintain provider calendars
Perform follow-up telephone contacts requested by palliative medicine staff
Assist with taking palliative medicine referrals, contacting physician offices, requesting information, completing referral form and entering information into electronic medical record
Discharge and send progress note to attending physician
Assist team leaders in collection of patient information, follow-up phone calls, data and other requested tasks.
Obtain physician orders and prior authorizations
Communicate referrals to home health and other agencies
Order DME and assist with medication refills, as directed
Enter palliative medicine consults and create a physician billing account/record from hospital portal
Maintain portal access to area hospitals
Organize work for volunteers to perform surveys and send clinical notes to provider offices
Monitor visit frequency for palliative medicine patients, ensuring compliance with frequency guidelines
Answer palliative medicine calls
Assist in orienting new team members, as requested
Communicate with nurse practitioners via phone or electronic access
Participate in quality improvement programs
Adhere to strict confidentiality
Adhere to safety policy and practices
Cooperate with all government agencies and outside auditors
Assist with updating policies and procedures, as appropriate
Other duties as assigned