Palliative Care Coordinator

Empatia•Castle Rock, CO

1d•$21 - $23

About The Position

We’re looking for a dedicated Palliative Care Coordinator to join our team in our Castle Rock palliative care branch. In this role, you will coordinate and manage day-to-day business operations related to the administration of the palliative care department. Your responsibilities will include intake processing, billing support, medical record maintenance, and marketing efforts to ensure seamless patient care and operational efficiency. Full-Time Branch Administrative Position (Non-Clinical) Monday-Friday, 8am-5pm Gentiva provides associates with a comprehensive benefits and total rewards package, of which base pay is just one piece.

Requirements

Strong medical terminology knowledge with a customer service focus.
Understanding of insurance reimbursement processes.
Effective data entry, problem-solving, and communication skills.
Ability to handle occasional travel as required.
High school diploma or equivalent required; college degree preferred.
Minimum of three years’ experience in healthcare delivery or related business operations; experience with Part B billing preferred.
Proficient in computer applications and electronic medical records.
Proficient in Microsoft Outlook, Word, and Excel.

Nice To Haves

Licensed Practical Nurse or Registered Nurse preferred but not required.

Responsibilities

Coordinate all daily operational activities of the palliative care department.
Process patient referrals by obtaining admission and insurance information to ensure timely and appropriate patient admission.
Document referral outcomes and follow up as needed; identify alternative resources when applicable.
Contact patients and families within one hour of referral during business hours and follow up on referrals received outside business hours the next business day.
Maintain communication with pending patients, families, and referral sources; track progress of prospective patients and those not taken under care.
Coordinate and optimize Nurse Practitioner scheduling with attention to geography to maximize time management and reduce costs.
Verify insurance benefits, identify payer sources, and obtain authorizations as required.
Assist staff with credentialing document submission and maintain credentialing logs.
Inform the palliative care team of patient acceptance and provide necessary insurance and admission details.
Manage clinical records functions ensuring compliance with state, federal regulations, and company policies.
Coordinate information for interdisciplinary team meetings and other essential meetings.
Provide timely, accurate information to Billing Department to facilitate billing and collections; assist with denial management and audits.
Build and maintain professional relationships with referral sources including Gentiva family of companies.
Serve as a resource for patients, families, and the community regarding palliative care services.
Maintain high customer service standards, monitor satisfaction, and identify opportunities for service improvements.
Participate in quality assurance and performance improvement initiatives.
Implement marketing and promotional initiatives as directed.

Benefits

Medical, Dental, Vision
Wellness Program and Resources
401k match
PTO
FMLA, ADA, and other federal and state required leaves
Short/Long Term Disability
HSA Contribution
Tuition Reimbursement
Competitive Pay
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)