Palliative Care Coordinator

ProCare Hospice of Nevada•Paradise, NV

About The Position

The Palliative Care Coordinator provides assistance and coordinates the performance of various administrative, operational, and billing functions for the palliative care team. The functions include, but are not limited to, coordinating the billing/invoice process, authorizations, scheduling, communicating with patients/families/referral sources, and assisting with other administrative tasks. This role requires the ability to handle multiple processes simultaneously and prioritize and complete work within strict timeframes.

Requirements

Medical Assistant/CNA with back-office experience preferred
Working knowledge of insurance verification process
Associate’s degree in business administration preferred
Must possess excellent customer service skills and strong written and verbal communication skills
Must be detail oriented with the ability to prioritize and complete tasks in a timely manner
Must be able to research and analyze data
Must be able to work independently with minimal supervision
Must be able to establish and maintain effective professional working relationships with providers, management, staff, vendors, and contacts outside the organization
A working knowledge of relevant state and federal Hospice regulations is required
Proficiency in MatrixCare is preferred
Must have excellent data entry and Microsoft Office skills
Must have excellent communication and interpersonal skills
The ability to work under pressure is required
Excellent organizational skills are required
Candidate must be comfortable asking questions or presenting concerns
Must successfully complete a background check pursuant to NRS 449.188 and NRS 179A.100 along with a pre-employment drug screen and physical, TB testing, previous employment and reference checking, and an MVR, (may include verification of education)

Nice To Haves

Medical Assistant/CNA with back-office experience
Associate’s degree in business administration
Proficiency in MatrixCare

Responsibilities

Assists with pre-billing cycle to prepare claims for submission by billing company
May perform audits of patient accounts to ensure accuracy of information
Ensures accurate and compliant coding
Assists with administrative duties for the Palliative Care department including scheduling for providers
Performs other clerical/administrative duties as needed
Communicates with patient, patient family, or representative to provide information on the hospice and palliative care benefit, ensuring accurate information is provided, assesses needs and preferences, and refers patient for appropriate services
Inputs palliative care patients into EMR with accuracy
Ensures admission paperwork has been completed and is scanned into the patient’s medical record
Completes daily and weekly activity report to communicate progress on referrals, rejected referrals, admissions, and pending admissions
Other duties as assigned
Adheres to patient rights, abuse reporting, and confidentiality policies
Attends scheduled staff meetings and or in-service training
Adheres to the departmental dress code requirements related to personal grooming and attire
Participates in Performance Improvement activities as requested
Demonstrates reliability by making every attempt to report to work on time, providing proper notification for absence or tardiness, and follows policies related to time off requests
Assumes responsibility for on-going personal development and continuing education
Seeks guidance from supervisor as needed
Provides excellent customer service while maintaining a positive attitude and producing high-quality work