Palliative Care Clinic Medical Assistant

Hospice of Wichita Falls • Wichita Falls, TX

4d • Onsite

About The Position

Share your heart for patients-and your office skills! What a privilege to be invited into the lives of patients and families. At Hospice of Wichita Falls, our Palliative Care Team delivers loving, compassionate care with excellence. We're seeking a Palliative Care Clinic Medical Assistant who blends warm patient service with sharp administrative skills-so we can continue offering Care, Hope, and Support for All when Illness Threatens Life . Apply today! For over 40 years, HOWF has served 12 North Texas counties as the region's only nonprofit, community-based hospice and palliative care provider. We meet patients where they are-private homes, nursing and assisted living facilities, and our freestanding 24-bed inpatient center-honoring patient goals while providing premier care. We're proud of a work culture built on teamwork, clear communication, and respect. If you have the Hospice Heart -a passion for people and a desire to make a difference-we'd love to meet you. Your life as a Palliative Care Clinic Medical Assistant You'll be a steady, compassionate first point of contact for patients and families across Wichita, Archer, Clay, Jack, Montague, and Young counties. Day to day you will: Answer and triage incoming calls; take clear messages and route to providers. Gather needed information and coordinate with the provider/pharmacy. Schedule, reschedule, and confirm clinic and telehealth appointments to keep the day running smoothly. Support providers with chart prep, vitals on clinic days, EMR documentation, orders, and follow-ups. Coordinate referrals, records, and communication with outside offices. Keep the front office flow welcoming, organized, and efficient. Typical hours are Monday–Friday, 8:00–5:00 . On rare occasions, you may help with after-hours coordination if others are unavailable.

Requirements

• High school diploma or equivalent
• Current BLS/CPR (or willingness to obtain upon hire)
• Graduate of an accredited Medical Assistant program required.
• EMR proficiency; strong phone etiquette and written documentation skills.
• Warm, professional communication with patients, families, and interdisciplinary teams.
• Mission-fit: compassionate, dependable, and committed to excellent patient service.

Nice To Haves

• Prior experience in palliative care, hospice, primary care, or specialty clinic is a plus.

Responsibilities

• Answer and triage incoming calls; take clear messages and route to providers.
• Gather needed information and coordinate with the provider/pharmacy.
• Schedule, reschedule, and confirm clinic and telehealth appointments to keep the day running smoothly.
• Support providers with chart prep, vitals on clinic days, EMR documentation, orders, and follow-ups.
• Coordinate referrals, records, and communication with outside offices.
• Keep the front office flow welcoming, organized, and efficient.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED