Paid Leave Oregon Director (Business Operations Administrator 2)

State of Oregon

3d • Hybrid

About The Position

The Oregon Employment Department is pleased to announce an exceptional leadership opportunity to serve as Division Director for Paid Leave Oregon. We are seeking a strategic, forward-thinking professional with a strong commitment to public service and a passion for supporting Oregon’s workforce and business community. If you are an experienced leader ready to guide a transformative statewide program, we invite you to consider this impactful role. At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation. In Paid Leave Oregon, we are focused on designing a program where people with diverse backgrounds and experiences have full access to paid leave benefits when they need them the most. Our goal is to provide service using a trauma-informed and person-centered approach for an excellent customer experience. Our mission and vision is to support a workforce that is representative of the people we serve including people from a different race, gender, gender identity, ability, culture, geographic location, and justice system involvement.

Requirements

• Seven years of management experience; OR four years of management experience and a bachelor’s degree in a related field.

Nice To Haves

• Excellent leadership skills including emphasis on equity and inclusion principles
• Experience leading a large public benefit (or comparable) program
• Experience managing a high-volume call center
• Experience developing budgets with preference toward trust fund management
• Experience with public speaking including media and legislative interactions
• Deploying strategic vision for an organization or program.

Responsibilities

• Leading the agency team responsible for continued design, development, and improvement in the program.
• Key responsibilities include assessing organizational structures and fulfilling staffing needs, recruiting and retaining key positions in leadership, and overseeing critical functions such as actuarial analysis, budgeting, risk and quality management, change management, and communications.
• Managing relationships with external partners, including the Paid Leave Oregon Advisory Committee, and supervising contractors and vendors.
• Responsibility for the delivery of benefits, including claims processing, compliance, appeals, and procedural alignment with statutes, rules, and policies.
• Guiding strategic planning, personnel recruitment, learning and development, and technology systems implementation, while driving continuous improvement across division operations.
• Collaborating with the agency’s unemployment insurance tax filing and payment processing teams which is essential to building a robust Paid Leave Oregon contributions program that effectively supports Oregon businesses and workers.
• Serving as the lead point of contact for Paid Leave Oregon communications, representing the program in interactions with internal and external stakeholders including media and the legislature.

Benefits

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees