Paid Family Medical Leave Claim Analyst 2
About The Position
As a Paid Family Medical Leave Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, prioritization, and communication skills to assist with our clients’ Paid Family Medical Leave claims – all during a time in which they may be facing major changes in life. Here are a few examples of the kinds of things you’ll do: Obtain, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions. Communicate with employers, employees and medical providers via phone, email, text, and letters. Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position. Monitor and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines. What else do you need to know? This position offers you a challenging yet rewarding career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful! Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Requirements
- 4+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- Ability to actively listen while you collect information on the telephone and provide strong customer service skills.
- Ability to maintain a high degree of accuracy, pay strict attention to detail, maintain confidentiality, and work within the grey.
- Excellent analytical, organizational, problem solving, decision-making, and multi-tasking skills.
- Computer skills and typing proficiency.
- Work independently as well as in a team environment.
Nice To Haves
- Paid Family Medical Leave experience preferred.
- Fineos Cloud experience is a plus!
Responsibilities
- Obtain, analyze, and investigate medical, financial and contractual information to make effective and timely claim decisions.
- Communicate with employers, employees and medical providers via phone, email, text, and letters.
- Provide customers with updates regarding medical conditions, restrictions & limitations, job duties, policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position.
- Monitor and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines.
Benefits
- Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
- Pension Eligible
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
