Pacific Sales Experience Manager

Best Buy • Burbank, CA

20h • Hybrid

About The Position

The Pacific Sales Experience Manager collaborates with the General Manager to oversee daily operations at their assigned location, providing work direction to ensure a world-class employee and customer experience. This role is responsible for driving profitable business results, learning the operating model and culture, and supporting both individual and total store sales performance. The manager should possess extensive knowledge and sales experience in the premium and luxury product space, working with diverse customers, contractors, and designers. Best Buy aims to create an inclusive work environment where all employees feel they belong and contribute, reflecting the diversity of their customer base and empowering team members to deliver unique customer experiences.

Requirements

• 1 year of experience as a leader in business, military, or related fields
• 1 year of retail or other sales-related experience
• 1 year of experience managing a budget

Nice To Haves

• Associate or bachelor's degree or above in business, sales management, or related fields
• 1 year of supervisory or management experience
• 1 year of appliance or premium luxury product sales experience

Responsibilities

• Drives a positive customer experience by building relationships and providing solutions to their needs
• Guides customers through complex solutions and services in store, via chat, and virtually
• Incorporates product knowledge to create unique customer solutions and inspires confidence in the purchase
• Builds and maintains a personalized book of business and builds long-lasting client relationships
• Practices consistent follow-up within their book of business to understand clients and their future needs
• Manages customer interaction including pre-call, walk-through, installation, and post-sale follow up
• Partners with the Store Manager to supervise 10-25 employees and provides coaching, training, and performance management recommendations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees