PACE Liaison-PACE Program-Tri County Service Area

Chapters Health System•Fort Myers, FL

3d•$53,624 - $80,436

About The Position

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! Benefits day 1 Mileage reimbursement Schedule: Monday-Friday-days Bilingual in English and Spanish The Hope Liaison is a performance-based position responsible for increasing access to care primarily in the program they are assigned i.e. Hospice, PACE. Responsible for the identifying and increasing referral sources to meet organizational access to care goals reflecting the community need for the Hope’s programs and services. Utilize various resources and educational techniques to enhance referrals. Responsible for identifying opportunities with other health care providers to support enrollment or appropriate admission into the assigned Hope program. Provide community education when requested or approved by direct report. Ensure referral sources choose a Hope Healthcare program for their patients or residents, whether that be Hospice, PACE, Palliative Care, Hope Choices, Hope Bridges etc.

Requirements

Minimum of 2 years of proven healthcare sales performance with a degree in marketing, business, public relations or related field or background in healthcare such as nursing, social work, or other patient centered healthcare role.
Must have strong communication skills.
Must possess a valid Florida Drivers' License, current auto insurance, and reliable transportation.
R Ns, Social Workers must keep all licensing current.
Certification of completion of Alzheimer's Disease and Related Dementias Training through the Florida Department of Elder Affairs.
Ability to calculate figures and amounts such as averages, proportions, and percentages.
Must be able to differentiate mean, mode and average and understand basic concepts of regression analysis.
Ability to listen intently and articulate Hope’s position in relation to objections.
Ability to communicate, concentrate and document effectively and accurately.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports and business correspondence.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Excellent presentation skills, ability to effectively establish strong professional relationships with internal and external customers.
Strong written and verbal communication skills.
Able to listen intently to referral partners concerns and effectively overcome objections.
Understands market data for the program assigned and able to correlate activities with access goals.
Demonstrate knowledge of statistical data and research tools utilized to assist in the development of marketing and growth initiatives.
Know the features and benefits of the assigned Hope program services provided.
Is able to articulate to healthcare referral partners the competitive advantages, specialty programs and Medicare/Medicaid guidelines.
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility.

Nice To Haves

Previous sales performance training preferred.

Responsibilities

Increase access to care primarily in the program they are assigned i.e. Hospice, PACE.
Identifying and increasing referral sources to meet organizational access to care goals reflecting the community need for the Hope’s programs and services.
Utilize various resources and educational techniques to enhance referrals.
Identifying opportunities with other health care providers to support enrollment or appropriate admission into the assigned Hope program.
Provide community education when requested or approved by direct report.
Ensure referral sources choose a Hope Healthcare program for their patients or residents, whether that be Hospice, PACE, Palliative Care, Hope Choices, Hope Bridges etc.
Able to travel within the entire Hope Healthcare service areas and assigned territory
Achieve monthly and quarterly access goals for assigned program.
Successfully execute a weekly, monthly and quarterly strategy to increase market share.
Identify areas of opportunity to increase referrals to assigned Hope program.
Educate referral sources about the assigned program’s services through planned sales calls and in-services with the appropriate tools and literature.
Responsible for executing effective sales calls that identify and meet the needs of the referral partners and clearly communicates the features and benefits of the assigned Hope Healthcare program.
Work closely with the assigned clinical leadership to drive growth by educating them on the needs and expectations of the referral partners and patients.
Communicate to clinical leadership on a periodic basis to review the market environment, opportunity for access and the liaison marketing plans in the primary program assigned.
Document daily sales calls and is proficient in use of the Customer Relationship Manger (CRM) program to maintain current and accurate information regarding referral partners.
Participate in orienting, training and mentoring other liaisons as determined by the Chief of Organizational Excellence
Serve as a consultant to referral partners regarding all programs available from Hope Healthcare.
Participate in continuing education to promote professional growth.
Stay updated on medical news, industry changes in the healthcare and senior communities.