PA ASSOC II

Riverside Healthcare • Kankakee, IL

1d • $18 - $21

About The Position

The Patient Access Associate plays a vital role in ensuring a seamless patient experience by managing registration, insurance compliance, and providing exceptional customer service. This position requires the ability to work independently in a fast-paced environment while maintaining a mature, compassionate, and professional demeanor while demonstrating flexibility with assignments within professional scope/duties/licensure. The ideal candidate will be customer-focused, ensuring that patient needs are met and that they understand the hospital's revenue cycle expectations, including various payment options.

Requirements

• High school diploma or equivalent required.
• Computer literacy required.
• Strong verbal and written communication skills in English.
• Ability to perform general arithmetic.
• Detail-oriented with a commitment to accuracy and problem-solving.
• Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

• Experience in EKG tracings and medical terminology preferred.
• Prior experience in office or clerical roles preferred.
• Knowledge of payer regulatory compliance and HIPAA Privacy and Security preferred.
• Bilingual preferred.

Responsibilities

• Patient Registration & Data Management: Accurately collect, analyze, and record demographic, insurance/financial, and clinical data from multiple sources.
• Obtain necessary information and signatures for registration and billing.
• Screen for compliance with payer requirements for medical necessity and pre-certification.
• Complete third-party eligibility and benefit verification to ensure accurate payment.
• Customer Service: Greet patients using appropriate scripting in a friendly, inviting manner, adhering to AIDET format and standards.
• Interact with patients and their representatives courteously and respectfully, both in person and over the phone.
• Direct or escort patients to appropriate locations within the hospital.
• Monitor waiting room areas, keeping patients and visitors informed about processes and wait times.
• Provide estimates to patients per policy and guide them on financial assistance when necessary.
• Administrative Duties: Assist with training new employees and provide coverage for call-offs to ensure proper departmental staffing.
• Monitor and stock department supplies, ensuring the cleanliness and orderliness of the work area.
• Handle incoming calls via the switchboard, ensuring compassionate and customer-focused communication.
• Accurately record and electronically update patient information on a timely basis.
• Compliance & Regulation: Follow EMTALA, HIPAA, payer, and other applicable regulations and registration standards.
• Recognize and explain out-of-network insurance requirements and secure necessary signatures.
• Understand and apply Riverside Financial Policies, directing patients to financial counselors as needed.
• Additional Responsibilities: Attend all mandatory department meetings and applicable training sessions.
• Assist in transporting patients within the hospital.
• Accurately collect and scan required documents, including labels and ID bands.
• Operate the switchboard and handle incoming calls, ensuring timely response and accurate notification.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED