P2P System Administrator

ABM•Cleveland, OH

28d

About The Position

As a key member of the Information Technology organization, the P2P System Administrator is responsible for the daily operational support, maintenance, and optimization of ABM’s enterprise Procure-to-Pay (P2P) application ecosystem. This role focuses heavily on ensuring system stability, enabling process efficiency, and supporting business stakeholders across Procurement and Accounts Payable. The primary responsibilities include administration and support of the Supplier Relationship Management (SRM) module within the enterprise P2P platform (Coupa). This position will oversee activities such as republishing form updates, configuring and maintaining approval workflows, and monitoring integrations - most notably the connection with Relish and the successful receipt of supplier data updates from Avetta. The role will also gather, analyze, and configure new business requirements as they arise for the SRM module. The P2P System Administrator will also collaborate closely with business teams to ensure that Coupa’s CLMA (Contract Lifecycle Management) tool is performing as intended and aligned with evolving contract management needs.

Requirements

Relevant business/technical degree (Information Technology Preferred)
7+ years of work experience
5+ years or more of hands-on experience with the Coupa application (P2P, SIM, CLMA, Invoice Smash modules)
Solid business acumen regarding P2P applications and defect resolution
Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable)
Strong oral and written communication skills
Highly organized
Excellent problem solving and decision-making skills
Ability to multi-task and operate in a dynamic working environment
Displays positive mindset and collaborates well with stakeholders
Good presentation skills; to assist with system overviews with new users
Self-starter and possesses a team first mindset
No preferred licenses
Only language requirement is English

Nice To Haves

Relevant business/technical degree (Information Technology Preferred)
Demonstrated knowledge of a formal system implementation methodology – requirements gathering, design, build/test and deploy (Agile methodology preferable)

Responsibilities

Maintain and update SRM forms, approval chains, and workflow configurations within the P2P platform.
Validate incoming integration updates from Avetta and other sources to ensure data quality and completeness.
Manage integrations with external solutions, including Relish, Avetta, and other systems critical to supplier lifecycle management.
Primary support for all SRM and CLMA related configuration needs.
Lead discussions with Procurement, AP, and other business stakeholders to understand, document, and validate business requirements.
Create and update functional design documents, translating business needs into scalable system configurations and enhancements.
Evaluate new platform functionality and determine feasibility and configuration approaches to meet evolving operational needs.
Own and lead end-to-end testing activities within the P2P ecosystem, following established QA strategies and standards.
Develop and document test cases, functional design details, and testing results.
Provide workflow guidance and go-live support as part of system changes, enhancements, and new feature rollouts.
Ensure all changes follow ABM’s formal change control processes, including documentation and approval prior to production deployment.
Support periodic system upgrades, patches, and release management activities, including coordination of regression testing specific to the SRM and CLMA modules.
Monitor and manage system maintenance schedules to ensure operational readiness and change-control compliance.
Collaborate closely with Procurement and Accounts Payable teams to ensure P2P systems support operational processes across all supplier onboarding related requirements.
Work with business partners to identify process improvements that enhance user experience and maximize Coupa’s SRM module adoption.
Ensure Coupa’s CLMA module is properly configured, stable, and aligned with contract lifecycle management requirements.
Create and maintain detailed documentation, workflows, and work instructions that support P2P processes and system best practices.
Maintain internal knowledge repositories to ensure consistent and accurate guidance for end users and support teams.
Provide daily administration, troubleshooting, and end-user support for ABM’s enterprise P2P systems.
Diagnose, troubleshoot, and resolve user-related issues, including responding to and processing ServiceNow incident tickets.
Partners with the P2P systems support teams to investigate and resolve logged issues, escalating to development teams where required.