(P/T) Front Desk Attendant

USTA National Headquarters • New York, NY

93d • $18

About The Position

The USTA (United States Tennis Association) is seeking a part-time staff member to provide excellent customer service at the National Tennis Center (NTC). The role involves welcoming and greeting players, students, and patrons, assisting with court time and program placements, and managing POS transactions. Responsibilities also include coordinating with the Programs department for the PACES and Tour program, ensuring timely updates to the NTC website, and handling general inquiries regarding reservations and program offerings. The position requires adherence to ITC policies and procedures and involves monitoring court usage and patron profiles.

Requirements

• Excellent customer service, phone manner, and communication skills.
• Possess computer skills.
• Must have weekend and evening availability.
• Ability to remain calm and focused in fast-paced, stressful situations.

Nice To Haves

• Bilingual a plus, but not necessary.
• Project a professional company image at all times.

Responsibilities

• Practice excellent customer service standards at all times while welcoming and greeting all players, students, and patrons.
• Assist all guests with court time and proper program/event placement.
• Responsible for all POS transactions and receipts.
• Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system.
• Assist patrons with program registrations and program offerings.
• Follow all ITC policies and procedures for court bookings, program registrations, and site access to courts and grounds.
• Assist Program’s department with the development and implementation of the PACES and Tour program.
• Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner.
• Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
• Properly account for any money transactions during shift.
• Operate light panels for indoor/outdoor courts and monitor usage.
• Monitor court to ensure players are adhering to their scheduled time.
• Update patron profiles timely and accurately.
• Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
• US Open duties as assigned.

Benefits

• Part-time position; max. 28 hours per week.
• Hourly Wage: $18.50 per hour.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees