P&D Manager - CSP

Federal Express Corporation•Auburn, WA

6h•$79,934 - $113,538

About The Position

Responsible for managing the pickup and delivery (P&D) operations through the management of staff and achieving results indirectly through the use of Independent Contractors (IC), Independent Service Providers (ISP), temporary agencies and their employees. Supports the FedEx Safety Above All Culture. Works closely with customer service, sales, Customer Pickup Coordination and facility management to ensure successful customer-facing results. May be involved in managing facility Linehaul operations to minimize Linehaul costs in facilities if dedicated Linehaul management resources are not available. ESSENTIAL FUNCTIONS Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files Ensures compliance with Company policy and federal, state and local regulations Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors/Independent Service Providers. Holds ICs/ISPs accountable to the terms and conditions of the applicable agreement Assists Customer Pickup Coordination and Customer Service in resolving P&D issues Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees. Participates in the development of and responsible for administering company safety strategies and programs. Ensures completion of BCSA tests, action planning and appropriate follow-up to ensure compliance May direct the facility’s sort operations if dedicated management resources are not available May be involved in managing Linehaul schedules and plans for facility sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available Peforms other duties as assigned

Requirements

High school diploma or GED required; Bachelor’s degree preferred.
Two (2) years required previous management experience, operational leadership, military leadership or project/team leader experience, OR
Three (3) years’ experience in transportation related coordination; OR
A combination of one (1) year management with two (2) years of transportation related coordination experience.
Verbal and written communication skills necessary to explain complex and/or confidential information
Ability to effectively provide employees instruction on process and practice
Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
Ability to motivate a team to perform at the highest level by inspiring a shared vision and empowering them to act
Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs
Software skills, including use of Microsoft Office software and web-based applications required. Working knowledge of Contractor/Driver Administration and Settlement (CDAS) preferred
Ability to develop and effectively implement field operational processes
Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions

Responsibilities

Serves as a Champion for FXG’s Safety Above All Culture and supports all related initiatives
Management responsibilities include, but are not limited to: hiring, terminations, coaching, skills development, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
Plans, organizes, staffs, directs and controls the day-to-day operations of the P&D department
Manages the company’s contractual relationships with ICs and ISPs, including conducting and documenting business/ISP discussions, conducting forums and ensuring the company’s compliance with the applicable agreement. Advises senior management on decisions to initiate and/or terminate operating agreements
Ensures compliance to Department of Transportation (DOT) requirements including but not limited to the accurate completion of unit history files, driver, non-driver, temporary and entity files
Ensures compliance with Company policy and federal, state and local regulations
Ensures thorough vehicle maintenance checks are conducted and audits vehicle maintenance records in accordance with contractually agreed upon standards and DOT requirements
Communicates and discusses contractual changes and issues with Authorized Officers or Business Contacts of Independent Contractors/Independent Service Providers. Holds ICs/ISPs accountable to the terms and conditions of the applicable agreement
Assists Customer Pickup Coordination and Customer Service in resolving P&D issues
Accompanies sales professionals on local account visits; addresses any customer issues and assists in the sales process of on-boarding new accounts
Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
Conducts safety meetings with employees, leads safety committee for P&D, and ensures safety inspections are completed
Promotes safety by conducting voluntary safety meetings for ICs, ISPs and temporary agencies and their employees.
Participates in the development of and responsible for administering company safety strategies and programs.
Ensures completion of BCSA tests, action planning and appropriate follow-up to ensure compliance
May direct the facility’s sort operations if dedicated management resources are not available
May be involved in managing Linehaul schedules and plans for facility sorts to maximize capacity, minimize partial trailer loads, and ensure service integrity if dedicated Linehaul management resources are not available
Peforms other duties as assigned