P&C System Engagement & Capability Leader

KFC•Plano, TX

About The Position

ABOUT THE JOB The P&C System Engagement & Capability Leader plays a key role in fostering connection, recognition, and capability across the KFC System. This role champions system-wide engagement through signature programs such as Best of the Best and Champions Club, ensuring our top-performing franchise and equity leaders and teams feel valued, inspired, and connected to KFC’s culture and purpose. YOUR DAY-TO-DAY MISSION: System Engagement & Recognition Lead planning and execution of Best of the Best and Champions Club experiences. Maintain ongoing connection and engagement with recognized franchisees, leveraging communications, virtual experiences, and field touchpoints. Partner with cross-functional teams to integrate recognition into system programs and culture moments. Track and measure participation, feedback, and impact of engagement initiatives. Franchise Capability & Connection Partner with Franchise Operations and P&C to identify and share “best of the best” people and operational practices. Serve as the point of contact for the smallest 100 franchise organizations, ensuring they are connected to system resources, training, and communication. Facilitate capability sessions, webinars, and community-building forums that elevate leadership and people excellence. Gather insights from the field to inform continuous improvement of recognition and engagement programs. Program Partnership & Delivery Collaborate with P&C COEs and internal stakeholders to align recognition and engagement programs with system priorities. Manage timelines, logistics, and communications for recognition-related events and activations. Provide input and feedback on tools and communications that enhance the franchisee experience.

Requirements

3–5 years of HR, training, or people operations experience (restaurant, retail, or hospitality industry preferred).
Experience supporting franchise or multi-unit environments strongly desired.
Proven success in coaching, facilitation, and people development.
Strong communication, presentation, and facilitation skills.
Ability to build trust and influence across diverse teams.
Excellent organizational, planning, and project management skills.
Proactive, collaborative, and passionate about delivering great people experiences.
Demonstrates leadership through recognition and living the KFC culture.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or related field preferred.
HR or Training certification (PHR, SHRM, ATD) a plus.

Responsibilities

Lead planning and execution of Best of the Best and Champions Club experiences.
Maintain ongoing connection and engagement with recognized franchisees, leveraging communications, virtual experiences, and field touchpoints.
Partner with cross-functional teams to integrate recognition into system programs and culture moments.
Track and measure participation, feedback, and impact of engagement initiatives.
Partner with Franchise Operations and P&C to identify and share “best of the best” people and operational practices.
Serve as the point of contact for the smallest 100 franchise organizations, ensuring they are connected to system resources, training, and communication.
Facilitate capability sessions, webinars, and community-building forums that elevate leadership and people excellence.
Gather insights from the field to inform continuous improvement of recognition and engagement programs.
Collaborate with P&C COEs and internal stakeholders to align recognition and engagement programs with system priorities.
Manage timelines, logistics, and communications for recognition-related events and activations.
Provide input and feedback on tools and communications that enhance the franchisee experience.