P&C Licensed Wholesale Customer & Operations Representative (Primarily Home)

American Family Insurance Group • Madison, WI

66d • $25 - $31 • Hybrid

About The Position

Experienced level role that serves as the first point of contact (calls, emails, chats) and resolution for service issues, requests, policies, procedures, and billing/account information. Communicates directly with agents/agent staff to provide assistance with carrier information and procedures. Prepares coverage and premium financing quotes and processes policy information. The hours for this role are Monday - Friday 10:20 am - 7 pm CST. In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations- Madison, WI, Boston, MA, Phoenix, AZ (within approximately 35-50 miles). On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience and proficiency using PC software applications (e.g. Microsoft Office, Internet Explorer, Outlook, Excel, etc.)
• Solid knowledge and understanding of insurance or brokerage customer service or policy processing processes, terms and procedures.
• Demonstrated experience in customer service for insurance or brokerage products.
• Solid knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
• Solid knowledge and application of underwriting processing, servicing or billing guidelines.
• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
• Demonstrated written and verbal communication skills.
• If unlicensed, provide proof of successful completion of the AD Banker On-Line Pre-Licensing Course for employee's resident state prior to 8:00am CT the Wednesday before start date or the offer will be rescinded. Proof of successful completion is: 1. A score of at least 90% on the comprehensive exam for resident states having this exam in their coursework, and/or 2. The certificate(s) of completion for resident states requiring a pre-licensing course.
• Resident state licensing exam(s) for property and casualty producer licenses within 30 days of hire.
• Property and casualty producer licenses for all operating and/or service states must be obtained within 60 days of hire.
• Required to maintain current, active license(s) status by continuing education and meeting all state, operating and regulatory requirements.

Responsibilities

• Serves as first point of contact (calls, emails, chats) and resolution for quoting and online binding support, market inquiries, service issues, requests, policies, procedures, and billing/account information.
• Assists agents and staff with carrier information and general processes and procedures.
• Prepares and releases coverage and premium financing quotes.
• Processes policy information including issuance of certificates. Ensures accuracy and completeness according to carrier specifications.
• Orders inspections as requested.
• Escalates more complex issues to appropriate subject matter area expert.
• May be asked to develop role specific standard work processes for team, mentor team members and provides project support.
• May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.

Benefits

• We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
• We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees