P&C CUSTOMER SERVICE REPRESENTATIVE

THE LOOMIS COMPANY • Wyomissing, PA

1d • Onsite

About The Position

The Loomis Company is seeking an individual who is driven, reliable, and looking to excel with our growing team! For over 65 years, The Loomis Company has been a family owned company committed to protecting what you value most…Your people. Your assets. Your future.
WHO WE ARE:
With a reputation as one of the most trusted insurance experts in the industry, The Loomis Company continually expands our business with a focus on service, expertise, and technology.
WHO WE'RE LOOKING FOR:
Provide customer service to clients, claimants, and providers for the P&C division via telephone or correspondence. This would be a position working in our Wyomissing, PA office. In addition to answering phones, this position also includes other duties and responsibilities as outlined below.

Requirements

• High School Diploma or General Education Degree (GED)
• 0 to 3 years insurance and customer service experience.
• Speed and accuracy in all areas.
• Detail-oriented.
• Knowledge of Microsoft Office products.
• Excellent verbal and written communication skills.

Nice To Haves

• Prefer candidate to have P&C license in PA.

Responsibilities

• Providing stellar customer service to resolve problems or answer questions.
• Check all incoming policies, audits and endorsements for accuracy.
• Input the data in the system.
• Bill policies, audits and endorsements.
• Write to company for corrections to policies, endorsements, audits.
• Enter and update application s to be submitted to company for remarketing.
• Take customer calls for certificates of insurance and changes (car changes, ID cards, etc.)
• Write to company for changes, issue certificates, ID cards, and send out to customer.
• Issue binders.
• Issue cancellation requests.
• Check expiration lists to be sure everything is bound or renewed on time.
• Pull files, refile files and correspondence.
• Research and explain accounting differences.
• Do rating, if needed.
• Check follow-up items and second request outstanding items.
• Complete special projects as assigned.

Benefits

• Generous Paid Time Off & paid Holidays
• Work/Life Balance
• Medical, Dental, and Vision
• Healthcare spending or reimbursement accounts such as HSA or FSA
• Employer paid Core Benefits - Life Insurance, Short & Long Term Disability, EAP
• 401k with Company match
• Many Company sponsored employee events
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED