Ownership and Encumbrance Processor

Land Title•Englewood, CO

1d•$42,000 - $48,000•Onsite

About The Position

An O & E Processor receives and processes incoming orders from customers requesting an Owner and Encumbrance report (O & E) for real estate property. An O & E report includes the legal description of a property along with open voluntary and involuntary liens, pertaining to the property and/or property owner, and recorded in the county in which the property is located, along with the deed(s) vesting ownership and related documents, which may include filed bankruptcy petitions. This position requires processing a high volume of requests in a timely manner. The O & E Processor will also search the public records of the county in which a subject property is located and prepare additional informational and limited coverage title insurance products, which may provide more detailed information regarding recorded liens and ownership of a subject property. This is an in-office position, Monday - Friday, 8:00am - 5:00pm.

Requirements

Excellent written and verbal communication skills
Exceptional interpersonal and customer service skills
Excellent organizational skills and attention to detail
Solid working knowledge of Google Workspace
High school diploma or equivalent required
Proficiency with E-mail, Microsoft Office Suite, and Internet
General clerical required

Nice To Haves

Customer service experience is strongly preferred

Responsibilities

Answer phone calls in a prompt and friendly manner.
Maintain a professional attitude while working directly with customers.
Process all title commitment inquiries via phone or email efficiently.
Receive and process incoming orders in a timely manner meeting and exceeding the customer’s expectations.
Prepare departmental reports and maintain accurate customer records.
Prepare and package product accurately; data accessed from appropriate databases – Owner and Encumbrance Reports, General Index Searches and other products and services.
Consult with customers to obtain information, identify problems, and provide technical assistance.
Assist customers with problem resolutions; communicate in a professional manner with a clear emphasis on providing quality customer service.
Create invoices for products and services according to the applicable rates.
Prepare and package Non-ALTA Products.
Understand the difference between Residential, Commercial, Agricultural, and Vacant Land.
Attend training for knowledge and skill opportunities.
Attend department meetings to establish teamwork and gather technical and corporate information.
Maintain and protect corporate security by applying cybersecurity practices in daily decision-making and processes.