Owners Association Collections Engagement Specialist

Massanutten Current Openings • Mc Gaheysville, VA

9d

About The Position

This owner service-oriented role helps to engage owners in the In House Collections process in order to return them to good ownership status. This role requires attention to detail and organization coupled with professional communication. The Owners Collections and Owners Association departments works as a team to assist owners and this role will, as such, the ability to work independently and as a team is essential.

Requirements

• Excellent customer service skills
• Professional verbal and written communication skills
• Detail-oriented and organized
• Professionally proficient in the use of Microsoft Office Suite
• Notary Public commission (preferred) or ability to acquire upon hire (required)

Responsibilities

• Place outbound calls to owners in In-House Collections status to re-engage owners not meeting payment plan obligations
• Engage owners in In House Collections status, as well as those entering and exiting the process, in email and written mail campaigns designed to return owners to good standing
• Assist with inbound calls for owners in In-House Collections status
• Assist with filing, mailings, and notarization as needed
• Perform other duties as assigned by management

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed