Owner's Apprentice and Office Manager
About The Position
Floor Coverings International is the #1 rated retail flooring company in Albuquerque (5.0 stars on Google). We started this franchise almost 3 years ago and we have put in the work to earn our reputation, so we are really starting to kick a. We are looking for someone to work closely with our owner to learn our existing office systems & marketing programs, and then to take those areas of the business to the next level. LOTS of growth opportunities in this effort over the coming years, and huge learning opportunities. Our owner is a serial entrepreneur and has held leadership positions with some of the most successful companies in the world, including Indeed, Lollapalooza, and NM's very own Meow Wolf. If you are constantly trying to make things better and you are never willing to settle for "just ok", then this could be your chance to radically advance your entrepreneurial knowledge, skillset, and opportunities. The ideal person for this job has flooring/home services experience, strong organizational and digital skills, and learns quickly and constantly. We are a family business, and we are ambitious about providing a great workplace culture and quality of life for our employees. We want everyone who works with us to feel good about their role and about what we do as a team, and we want everyone involved to grow. We also want to have fun as a team while we work (and that's something we know how to do). We have put many years of preparation into setting this business – and this position – up for success. Your starting duties Customer service & scheduling Running/improving office systems Marketing programs (all the way from lead gen to branding) Coordinating with our teams of flooring installers and our sales and production teammates Vendor management Bookkeeping Collecting Receivables / Paying Payables Sales support (product research, etc.) Other administrative and support duties as needed Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!
Requirements
- Customer service experience
- Strong organizational skills
- Strong desire to improve yourself and your quality of life
- Comfort and experience in taking initiative
- Pride in what you do
- Friendly
- Optimistic
Nice To Haves
- Flooring industry experience (or at least home services experience)
- Office Manager experience
- Proficiency with Microsoft Office suite (especially Outlook, Word, and Excel)
- Bookkeeping experience / familiarity with QuickBooks
- Home design interest/experience
- Familiarity with Salesforce
Responsibilities
- Customer service & scheduling
- Running/improving office systems
- Marketing programs (all the way from lead gen to branding)
- Coordinating with our teams of flooring installers and our sales and production teammates
- Vendor management
- Bookkeeping
- Collecting Receivables / Paying Payables
- Sales support (product research, etc.)
- Other administrative and support duties as needed
Benefits
- Health Stipend
- Bonus based on performance
- Opportunity for advancement
- Paid time off
- Profit sharing
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
