Owner Onboarding Representative
About The Position
We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Requirements
- Bachelor Degree or equivalent combination of education and directly related experience
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- TNL Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
- 1+ years Wyndham sales experience preferred
- 1 year previous customer service experience
- Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
Nice To Haves
- Expert Contract Standards Expertise preferred
- TNL product knowledge expertise preferred
Responsibilities
- Review and Complete legal and sales related documents with owners following established process/guidelines (50% time)
- Provide Owner Education to owners through topic curriculum in a private one on one setting or group education sessions on all aspects of the club products and offer guidance in maximizing their vacation ownership. These sessions can aid in post-sale customer service for sales retention and compliance (25% of time)
- Identify and communicate patterns, trends, training opportunities and compliance concerns to OO Manager (10% of time)
- Provide training for the sales team in product knowledge, sales document content, and sales compliance as needed (5% of time)
- Coordinates the logistics and reporting functions for all educational events & materials, collaborates with in house marketing, sales and resort team to optimize educational session attendance (5% of time)
- Other site duties as assigned by OO Manager (5% time)
Benefits
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
