Overnight Supervisor (Temporary)| JW Marriott Reston Station

Horseshoe Bay Resort

About The Position

CRESCENT HOTELS & RESORTS IS HONORED TO ANNOUNCE AN EXCITING OPPORTUNITY FOR A TALENTED OVERNIGHT SUPERVISOR FOR THE GRAND OPENING OF JW MARRIOTT RESTON STATION RESIDENCES THIS FALL! JOIN THE OPENING TEAM OF THE FIRST JW MARRIOTT IN VIRGINIA! EXPERIENCE A NEW LEVEL OF LUXURY AT JW MARRIOTT RESTON STATION, A STUNNING 28-STORY LANDMARK THAT OVERLOOKS RESTON ROW, A LIVELY URBAN HUB FILLED WITH TOP-NOTCH DINING AND ENTERTAINMENT OPTIONS. THE HOTEL FEATURES 247 ROOMS SPREAD ACROSS 12 FLOORS, SETTING A NEW STANDARD FOR LUXURY ACCOMMODATIONS IN THE DMV AREA. WITH THE LARGEST LUXURY MEETING SPACE IN NORTHERN VIRGINIA, TOTALING 35,000 SQ FT, IT INCLUDES TWO BALLROOMS WITH 20-FOOT CEILINGS AND PLENTY OF NATURAL LIGHT FROM FLOOR-TO-CEILING WINDOWS AND A LARGE SKYLIGHT. THE JW RESIDENCES OCCUPY THE REMAINING 16 FLOORS. THIS IMPRESSIVE ARCHITECTURAL GEM IS CONVENIENTLY LOCATED ALONG THE SILVER LINE METRO, PERFECTLY POSITIONED BETWEEN DULLES INTERNATIONAL AND REAGAN NATIONAL AIRPORTS, PROVIDING TRAVELERS WITH EXCEPTIONAL ACCESS TO THE CAPITAL REGION AND BEYOND. WE UNDERSTAND WHAT IT TAKES TO BE A PART OF SOMETHING GREAT. WE WILL ENCOURAGE YOU TO BRING YOUR TRUE SELF TO WORK EVERY DAY, WE WILL CELEBRATE YOU AND WE WILL CHEER YOU ON AS YOU SHINE BRIGHT IN YOUR CAREER JOURNEY. WHETHER IT BE OUR HEALTH & WELLNESS PROGRAMS, BEST IN CLASS LEARNING AND DEVELOPMENT OR OUR TRAVEL DISCOUNTS THAT ‘FEED YOUR INNER EXPLORER’, WE WORK HARD TO CREATE AND DELIVER ON WHAT YOU NEED. WE ARE READY FOR YOU TO START YOUR JOURNEY WITH US WHERE YOU BELONG. WE CARE. SHINE BRIGHT. WE ARE LOOKING FOR OUR NEXT EXCEPTIONAL TEAM MEMBER TO JOIN US ON OUR AMAZING TEAM. WE ARE COMMITTED TO PROVIDING YOU WITH: GENEROUS COMPENSATION PACKAGE AN EXCEPTIONAL BENEFIT PLAN FOR ELIGIBLE ASSOCIATES & YOUR FAMILY MEMBERS 401K MATCHING PROGRAM FOR ELIGIBLE ASSOCIATES DISCOUNTS WITH OUR CRESCENT MANAGED PROPERTIES IN NORTH AMERICA FOR YOU & YOUR FAMILY MEMBERS

Requirements

MUST HAVE THE ABILITY TO COMMUNICATE IN ENGLISH.
SELF-STARTING PERSONALITY WITH AN EVEN DISPOSITION.
ABILITY TO MEET STANDARDS OF APPEARANCE.
CAN COMMUNICATE WELL WITH GUESTS.
ABILITY TO TRANSPORT UP TO 30 LBS. THROUGH A CROWDED ROOM ON A CONTINUOUS BASIS THROUGHOUT THE SHIFT.
MUST BE WILLING TO “PITCH-IN” AND HELP CO WORKERS WITH THEIR JOB DUTIES AND BE A TEAM PLAYER.

Responsibilities

SUPERVISE OVERNIGHT FRONT OFFICE OPERATIONS
LEAD AND SUPPORT OVERNIGHT FRONT DESK AGENTS, ENSURING ALL DUTIES ARE PERFORMED EFFICIENTLY AND IN ACCORDANCE WITH HOTEL STANDARDS.
SERVE AS THE MANAGER ON DUTY (MOD) OVERNIGHT, HANDLING GUEST REQUESTS, VIP ARRIVALS, AND OPERATIONAL CONCERNS.
PERFORM DAILY NIGHT AUDIT
ACCURATELY COMPLETE THE NIGHT AUDIT PROCESS INCLUDING RECONCILING GUEST FOLIOS, VERIFYING ROOM AND TAX CHARGES, AND BALANCING REVENUE POSTINGS.
GENERATE, VERIFY, AND DISTRIBUTE DAILY MANAGEMENT REPORTS (E.G., OCCUPANCY, REVENUE, FORECAST VARIANCES).
ENSURE FINANCIAL ACCURACY
AUDIT AND VERIFY ALL REVENUE TRANSACTIONS FROM FOOD & BEVERAGE, SPA, PARKING, AND OTHER OUTLETS.
INVESTIGATE AND RESOLVE DISCREPANCIES OR IRREGULARITIES IN THE DAY’S FINANCIAL ACTIVITIES.
MAINTAIN GUEST SERVICE EXCELLENCE
GREET AND ASSIST LATE ARRIVALS, EARLY DEPARTURES, OR WALK-IN GUESTS WITH CHECK-IN/CHECK-OUT PROCEDURES.
RESOLVE OVERNIGHT GUEST CONCERNS OR COMPLAINTS WITH PROFESSIONALISM AND EMPATHY, ESCALATING WHEN NEEDED.
MONITOR SAFETY AND SECURITY
CONDUCT PROPERTY WALKS DURING THE SHIFT TO MONITOR SAFETY, CLEANLINESS, AND UNAUTHORIZED ACCESS.
RESPOND TO EMERGENCY SITUATIONS FOLLOWING HOTEL PROTOCOLS (E.G., FIRE ALARMS, MEDICAL INCIDENTS, DISTURBANCES).
OVERSEE SHIFT HANDOVER
COMMUNICATE IMPORTANT OVERNIGHT EVENTS, INCIDENTS, OR GUEST NEEDS TO THE MORNING MANAGEMENT AND FRONT OFFICE TEAM.
ENSURE A SMOOTH TRANSITION TO THE MORNING SHIFT, INCLUDING A CLEAN AND ORGANIZED FRONT DESK.
TRAIN AND COACH OVERNIGHT STAFF
PROVIDE SUPPORT, TRAINING, AND GUIDANCE TO OVERNIGHT ASSOCIATES, ENSURING SERVICE STANDARDS AND POLICIES ARE FOLLOWED.
MONITOR PERFORMANCE AND PROVIDE FEEDBACK OR DOCUMENTATION AS NEEDED.

Benefits

GENEROUS COMPENSATION PACKAGE
AN EXCEPTIONAL BENEFIT PLAN FOR ELIGIBLE ASSOCIATES & YOUR FAMILY MEMBERS
401K MATCHING PROGRAM FOR ELIGIBLE ASSOCIATES
DISCOUNTS WITH OUR CRESCENT MANAGED PROPERTIES IN NORTH AMERICA FOR YOU & YOUR FAMILY MEMBERS

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