Overnight Supervisor, Custodial Services

Warner Bros. Discovery•Burbank, CA

29d

About The Position

Responsible for the oversight of the Custodial Services department, assisting the Manager, Supervisor and team leads in the day-to-day operations and cleaning of office space, retail stores, museums, food services venues and public restrooms. Assists departments such as Studio Services, Operations, Gardening, Labor and Special Events. Helps to manage 95+ union janitors including onboarding, compliance training, review of field work, quality control, reviews of work performance, and reporting of issues to the management team. The Supervisor works closely with Studio Services, Office Services building managers, Operations managers to ensure work requests are completed to tenant’s satisfaction. Quality assurance including job site inspection and staff training. The position is also responsible for helping to order supplies, time and attendance tracking, payroll, scheduling, measuring department performance and productivity, and special projects as needed. This position is a 12-month project-hire assignment. This role will be working during our overnight shift: 6pm-2:30am with potential weekend work.

Requirements

3-5 years supervisory experience, payroll, and other departmental expenditures strongly preferred
Experience hiring and managing union employees, including evaluating work performance, counseling, coaching and terminations strongly preferred.
Bilingual English/Spanish
Identify prior work experience necessary to perform the assigned duties.
3-5 years experience working in a large, multi-shift, multi-facility organization required.
Proficiency in Word, Excel, Outlook required; knowledge of other PC based applications preferred
Demonstrated ability to problem solve.
Proven ability to manage multiple priorities.
Solid communication, people and organization skills.
Strong customer service skills with dedication to customer satisfaction.
Ability to work effectively with all levels of management and personnel.
Must be proactive and capable of assuming additional responsibility as necessary.
Must be able to work extended work hours and/or non-traditional work shifts.
Must be able to lift up to 25 lbs.
Must be able to perform field inspections, stand for long periods of time

Nice To Haves

Bachelor’s Degree preferred
knowledge of other PC based applications preferred

Responsibilities

Day-to-day operations, customer service support, and follow up. Works with the Manager to assign work, review time off and resolve any scheduling/staffing conflicts. Ensures Custodians report to their assigned work areas on time, have the proper equipment, supplies, and training to perform all required tasks satisfactorily, and maintain consistent service levels.
Handle weekly payroll sheets and attendance records for personnel. Provide employee counseling on such matters as work hours, attendance, attitude, work ethic, productivity, customer relations, time off, etc. Collaborates with Human Resources, Labor Relations, and direct reports on hiring, disciplinary actions, and terminations.
Performs daily inspections to identify and address potential maintenance problems. Meet with direct reports, building managers, tenants and department management to ensure adequate service levels
Identify cost reduction opportunities including validation of the most cost-effective use of personnel, equipment, material and supplies, implement approved changes, establish benchmarks and capture cost savings identified
Establish productivity standards and implement continuous measurement systems to determine levels of quality required and levels of quality provided by personnel as well as contracted vendors. Create, update and maintain departmental guidelines and procedures manual. Monitor to ensure adherence.
Liaise with other WBS0 departments (e.g., Studio Services, Office Services, Operations, Studio Tour Hollywood, Productions, Special Events, Gardening, etc.) to provide services as needed and plan and implement services to new clients and buildings.