(USA) Overnight Stocking Coach, Non-Complex

Walmart•Saint Charles, MO

1d•Onsite

About The Position

This position involves leading and developing teams effectively through teaching, training, and active listening. The coach will tour stores, provide feedback, and communicate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Key responsibilities include introducing and leading company change efforts, setting clear expectations, and communicating business objectives. The role also requires modeling exceptional customer service, managing customer service initiatives, resolving customer issues, and developing action plans for improvement. The coach will drive financial performance and sales by reviewing P&L statements, managing budgets, forecasting, controlling expenses, ensuring effective merchandise presentation, inventory flow, and operational processes, and mitigating shrink. Supervision and development of hourly associates are crucial, including hiring, training, mentoring, assigning duties, providing recognition, promoting a belonging mindset, and recruiting qualified associates. The role also involves coordinating job-related activities, maintaining stakeholder relationships, supporting business initiatives, identifying goals, building accountability, addressing improvement opportunities, and promoting continuous learning. Compliance with company policies, supporting the Open Door Policy, and upholding company mission, values, ethics, and integrity are also essential. Walmart, founded by Sam Walton, is committed to helping customers save money to live better and is focused on reinventing the shopping experience with associates at its core.

Requirements

2 years’ of college; OR
1 year’s retail experience and 1 year’s supervisory experience; OR
2 years’ general work experience and 1 year’s supervisory experience.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, a current state issued Certificate of Eligibility may be required.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Responsibilities

Leads and develops teams effectively by teaching, training, and actively listening to associates.
Tours stores and provides feedback (TourtoTeach).
Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts.
Provides clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
Manages and supports customer service initiatives (e.g., store of the community and community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.
Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit Loss) statements.
Manages and assists in budgeting, forecasting, and controlling expenses in designated business area to confirm they are indexed to sales.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and ensure sales and profit goals are achieved for business area.
Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring.
Assigns duties and sets clear expectations for associates.
Provides associate recognition.
Communicates expectations consistently and effectively.
Ensures and promotes a belonging mindset in the workplace.
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives.
Builds accountability for and measures progress in achieving results.
Identifies and addresses improvement opportunities.
Demonstrates adaptability and promotes continuous learning.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy.
Provides direction and guidance on applying company policies and procedures in executing business processes and practices.

Benefits

Competitive pay
Performance-based bonus awards
Health benefits (medical, vision, dental coverage)
Financial benefits (401(k), stock purchase, company-paid life insurance)
Paid time off benefits (PTO, sick leave, parental leave, family care leave, bereavement, jury duty, and voting)
Short-term and long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates).