Overnight (SOC) & Facilities Coordinator
About The Position
Sun Com Mobile is seeking a reliable, detail-oriented Overnight Facilities Coordinator / Security Monitoring & Dispatch Specialist to support operations during overnight hours. This role is critical to maintaining the safety, security, and functionality of our retail locations nationwide. You’ll be the eyes and ears of the company after hours—monitoring systems, responding to alerts, and coordinating real-time support when issues arise. If you’re someone who stays sharp overnight, works well independently, and can make quick, sound decisions, this role is for you.
Requirements
- High school diploma or equivalent required
- Previous experience in security monitoring, dispatch, call center, or facilities support preferred
- Strong attention to detail and ability to multitask
- Clear communication and solid judgment under pressure
- Comfortable working independently overnight
- Basic computer skills (monitoring systems, email, reporting tools)
- Must pass background check (where applicable)
- Must be available for weekends, holidays, and emergency coverage
Nice To Haves
- CCTV or alarm monitoring systems
- Dispatch or call center environment
- Facilities maintenance coordination
Responsibilities
- Monitor facility systems and report maintenance or operational concerns
- Coordinate emergency repairs or vendor support as needed
- Maintain accurate logs of incidents, service requests, and follow-ups
- Monitor CCTV systems across multiple locations in real time
- Identify suspicious activity, safety concerns, or policy violations
- Escalate issues quickly and appropriately
- Monitor intrusion, fire, and environmental alarm systems
- Assess alerts and take immediate action
- Dispatch internal teams, vendors, or emergency services when necessary
- Document all activity clearly and accurately
Benefits
- Be part of a growing Cricket Wireless authorized retailer
- Play a key role in protecting company assets and employees
- Work independently with real impact on daily operations
- Consistent overnight schedule for those who prefer off-hours work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
