LEGOLAND CA Overnight Security Guard PT
About The Position
Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort. Essential Functions: 1. Operations Mains access control Patrols both Hotels and surrounding areas Writes detailed and accurate incident/injury reports Responds to calls for service including but not limited to: Disturbances Lost children Intoxicated/disorderly persons Lost/stolen items Theft Vandalism On-property traffic collisions Medical incidents (alongside Park Health Services team) Fire/panic alarms Money escorts Key assists Safe assists Suspicious person reports Perform safety and security checks of LEGOLAND property and other assets. Operates Park Dispatch Center (utilizing CAD operating system) Surveillance of Resort utilizing CCTV system Guest screening at park entrances (bag checks) Perform radio audits for Hotel staff Manage Lost & Found for Hotel and perform data entry relating to Lost and Found Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.) 2. Marketing Assist in staffing special events in Hotel. 3. Financial Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues Provide surveillance (both in uniform and in plain clothes) 4. People Provide excellent service and customer/guest relations to all MCs and Resort guests Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD. 5. Health & Safety: Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary Record “Near Miss” incidents and enter into reporting system Assist with Facility Inspections and Safety Audits Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate.
Requirements
- Excellent communication skills, reasoning and interpersonal skills are required in this job.
- Excellent phone, radio and person to person communication skills are essential to this position.
- Prior security experience is helpful.
- The ability to remain calm under pressure and in high stress situations is required.
- Must be at least 18 years of age
- Must have a valid Driver’s License with a safe driving record
- Must possess valid auto insurance.
- The ability to remain calm and act in high stress and pressure situations is required.
- The ability to defend oneself or others if the situation arises
- Must be willing to work weekends, holidays and graveyard to support resort operations
Responsibilities
- Maintains access control
- Patrols both Hotels and surrounding areas
- Writes detailed and accurate incident/injury reports
- Responds to calls for service including but not limited to: Disturbances, Lost children, Intoxicated/disorderly persons, Lost/stolen items, Theft, Vandalism, On-property traffic collisions, Medical incidents (alongside Park Health Services team), Fire/panic alarms, Money escorts, Key assists, Safe assists, Suspicious person reports
- Perform safety and security checks of LEGOLAND property and other assets.
- Operates Park Dispatch Center (utilizing CAD operating system)
- Surveillance of Resort utilizing CCTV system
- Guest screening at park entrances (bag checks)
- Perform radio audits for Hotel staff
- Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
- Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)
- Assist in staffing special events in Hotel.
- Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues
- Provide surveillance (both in uniform and in plain clothes)
- Provide excellent service and customer/guest relations to all MCs and Resort guests
- Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.
- Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
- Record “Near Miss” incidents and enter into reporting system
- Assist with Facility Inspections and Safety Audits
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
