Overnight Room Service Server

Loews Hotels•Atlanta, GA

About The Position

As an Overnight Room Service Delivery Attendant you will ensure an outstanding in-room dining experiences during the overnight hours by taking In-Room Dining orders and delivering food and beverages to guest rooms promptly and accurately. This role involves setting up trays or tables with precision and responding to guest requests with professionalism and warmth. With a focus on exceptional service and attention to detail, the Overnight Room Service Delivery Attendant contributes to creating memorable and enjoyable stays for every guest.

Requirements

1+ year of hospitality/food & beverage service experience, with a preference for either a luxury hotel or a fine dining environment.
Prior experience in a hotel Room Service operation is preferred.
Knowledge of quality food service techniques and standards
Ability to lift and carry food service trays weighting 35+ pounds
Ability to multitask and work efficiently in a fast-paced environment.
Ability to work flexible schedule to include weekends and holidays.

Responsibilities

Accurately take and record orders in the POS system, confirm details, and offer menu guidance, including specials and enhancements.
Answer incoming calls promptly and courteously while maintaining organized logs of orders, calls, and special instructions.
Deliver food, beverages, and amenities to guest rooms promptly, courteously, and with exceptional accuracy.
Set up trays, carts, and in-room dining tables with care, ensuring all items meet hotel presentation standards.
Greet guests warmly, explain orders as needed, and respond to questions with professionalism.
Coordinate efficiently with the kitchen, bar, and room service team to ensure timely, high-quality delivery.
Address guest concerns, special requests, and dietary needs with attentiveness and prompt resolution or escalation.
Maintain cleanliness and organization in room service areas—clear used trays, restock supplies, and follow all food-handling and sanitation guidelines.
Assist with inventory tracking for menus, amenities, promotional materials, and other supplies.
Demonstrate regular and reliable attendance.
Complete other duties as assigned.