Overnight Residential Services Attendant (Part Time)

Four Seasons•Nashville, TN

About The Position

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. About the role The Part Time Overnight Residential Services Attendant is responsible for creating a seamless sense of arrival and departure for residents and their guests during overnight hours. This role serves as the primary overnight point of contact, delivering personalized service while ensuring the safety, security, and smooth operation of the Residences.

Requirements

Prior experience in luxury hospitality, residential services, concierge, or guest-facing roles preferred.
Strong interpersonal and communication skills with a high level of professionalism.
Ability to work independently and remain calm and attentive during overnight hours.
Basic computer proficiency and comfort using multiple systems.
Flexibility to work overnight shifts, including weekends and holidays.

Responsibilities

Provide exceptional overnight hospitality to residents and their guests, handling requests and resolving concerns with professionalism and discretion.
Greet residents and guests warmly, using names whenever possible, and escort guests to residences as required.
Receive, log, store, and distribute mail, packages, and deliveries accurately and efficiently.
Respond promptly to resident inquiries regarding residential and hotel services, hours of operation, and key personnel.
Ensure the safety and security of the Residences by monitoring access points, conducting regular walkthroughs, and responding appropriately to emergencies, alarms, 911 calls, and weather alerts.
Maintain up-to-date knowledge of local dining, attractions, cultural events, and activities, providing thoughtful recommendations as needed.
Coordinate personalized recognition of residents’ special occasions when applicable.
Utilize designated software systems to document requests, manage deliveries, and ensure accurate billing.
Work collaboratively and professionally with colleagues and supervisors to support overnight operations.
Adhere to Four Seasons Category One and Category Two Work Rules, standards, and codes of conduct at all times.