Overnight Resident Relations Associate- MIRA
About The Position
With a legacy spanning four decades, Action Property Management has become the premier choice for homeownerâs association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management, the leader in community management, is seeking a full-time Overnight Resident Relations Associate to join our team at our luxury association, MIRA, located in San Francisco.
Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
- At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality Management college students or recent graduates are highly desired
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
- Maintain the appearance of the front desk area, lobby, and main elevators
- Monitor lobby activity and maintain access control
- Provide concierge services
- Complete Daily Activity Report
- Answer and direct incoming phone calls. Receive and distribute resident parcels
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents
Benefits
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Values driven company culture promoting team work and excellence
- medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
- generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
