Overnight Remote Utility Dispatch Representative

Auxillium LLC

3h•Hybrid

About The Position

The Overnight Remote Utility Dispatch Representative is responsible for handling inbound and outbound calls related to new damage to power, gas, and electricity infrastructure, as well as managing insurance and citizen inquiries and investigator updates. This role involves completing claim entries into a database with damage and location information provided by first responders or field technicians. Communication methods include phone, email, and SMS, often involving routing personnel to specific territories, addressing weather conditions, and advising on hazards requiring safety precautions. The representative monitors field personnel in transit, ensuring effective, professional, clear, and courteous communication. They are also expected to follow escalation processes for dispatch issues to the Field Manager and meet production expectations, handle time, and other key performance indicators set by the employer and client.

Requirements

Currently enrolled in high school, high school diploma or equivalent.
Ability to proficiently use Microsoft Office Applications such as Word, Excel, and Outlook.
Ability to use web-based database tools.
Superior communication and people skills.
Good decision making and problem-solving skills.
Quickly learns new processes.
Clear, articulate speaking voice.
Must be able to read computer-generated scripts and can multi-task.
Must be organized with the ability to handle a high volume of utility dispatch calls.
Must be reliable & punctual.
Be an Active contributor in a positive team environment.
Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.
Current minimum speed requirements are 30 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services.
Excellent critical thinking skills, problem solving and strategic thinking abilities.
Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
Maintain a high degree of accuracy and great attention to detail.
Communicate effectively, professionally, clearly, and courteously with customers.
Proficient in information management programs and MS Office.
Ability to work in fluid and ever-changing situations.

Responsibilities

Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates.
Completes claim entry to a database consisting of damage and location information provided by 1st responders or field techs.
Dispatch methods of communication include phone, email, and SMS.
Communication may include routing personnel to specific territories, handling weather conditions, and advise of other hazards that may require safety precaution.
Monitors field personnel in transit.
Communicate effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls.
Follows escalation process for dispatch issues to Field Manager.
Meet production expectations, handle time and other key performance indicators as stated by employer and Client.