Overnight PBX Operator-Carolina-Full Time

Pinehurst Careers • Pinehurst, NC

30d • Onsite

About The Position

The primary purpose of this position is to act as a main communication link for Resort guests, members and employees.

Requirements

• High school diploma or general education degree (GED) and a minimum of three months related experience; or equivalent combination of education and experience.

Responsibilities

• Receive and transfer resort telephone calls externally and internally.
• Communicate messages for guest and arriving guests.
• Assist with outgoing telephone calls whenever necessary.
• Provide dialing instructions, whenever needed.
• Provide general information on the resort address and fax numbers.
• Handle emergency calls efficiently, notifying the proper personnel and recording it properly.
• Monitor fire alarm panel.
• Monitor various radios and pagers
• Responsible for equipment in PBX room
• Read and initial log book daily.
• Take and log Wake-Up calls accurately and give personally within 5 minutes of desired time with the time frame.
• Log incidents, no answer Wake-Ups, and general information daily in log book.
• Run guest message reports nightly and deliver to bell desk and/or front desk and record in log book nightly.
• Know the resorts toll-free numbers for reservations, sales and golf operation and who and what departments are accessible on the toll-free lines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees