Overnight PBX Operator-Carolina-Full Time

Pinehurst•Pinehurst, NC

26d•Onsite

About The Position

The primary purpose of this position is to act as a main communication link for Resort guests, members and employees. EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED) and a minimum of three months related experience; or equivalent combination of education and experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive and transfer resort telephone calls externally and internally. Communicate messages for guest and arriving guests. Assist with outgoing telephone calls whenever necessary. Provide dialing instructions, whenever needed. Provide general information on the resort address and fax numbers. Handle emergency calls efficiently, notifying the proper personnel and recording it properly. Monitor fire alarm panel. Monitor various radios and pagers Responsible for equipment in PBX room Read and initial log book daily. Take and log Wake-Up calls accurately and give personally within 5 minutes of desired time with the time frame. Log incidents, no answer Wake-Ups, and general information daily in log book. Run guest message reports nightly and deliver to bell desk and/or front desk and record in log book nightly. Know the resorts toll-free numbers for reservations, sales and golf operation and who and what departments are accessible on the toll-free lines. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Requirements

High school diploma or general education degree (GED)
Minimum of three months related experience; or equivalent combination of education and experience.

Responsibilities

Receive and transfer resort telephone calls externally and internally.
Communicate messages for guest and arriving guests.
Assist with outgoing telephone calls whenever necessary.
Provide dialing instructions, whenever needed.
Provide general information on the resort address and fax numbers.
Handle emergency calls efficiently, notifying the proper personnel and recording it properly.
Monitor fire alarm panel.
Monitor various radios and pagers
Responsible for equipment in PBX room
Read and initial log book daily.
Take and log Wake-Up calls accurately and give personally within 5 minutes of desired time with the time frame.
Log incidents, no answer Wake-Ups, and general information daily in log book.
Run guest message reports nightly and deliver to bell desk and/or front desk and record in log book nightly.
Know the resorts toll-free numbers for reservations, sales and golf operation and who and what departments are accessible on the toll-free lines.