LEGOLAND CA Overnight Park Ranger

LEGOLAND Parks•Carlsbad, CA

10h•$20

About The Position

Scope of Job: Maintain a safe and secure environment for guests and MCs (Model Citizens/Employees), whilst also observing all Safety and Security procedures. Key Objectives: Provide a high level of customer service to all MCs and guests while providing them a secure environment. Will complete injury/incident reports and ensure safety and security compliance throughout the Resort.

Requirements

Excellent communication skills, reasoning and interpersonal skills are required in this job.
Excellent phone, radio and person to person communication skills are essential to this position.
Prior security experience is helpful.
The ability to remain calm under pressure and in high stress situations is required.
Must be at least 18 years of age
Must have a valid Driver’s License with a safe driving record
Must possess valid auto insurance.
Must possess a valid Guard Card or PSO Card
The ability to remain calm and act in high stress and pressure situations is required.
The ability to defend oneself or others if the situation arises
Must be willing to work weekends, holidays and graveyard to support resort operations

Responsibilities

Maintains access control
Patrols both Hotels and surrounding areas
Writes detailed and accurate incident/injury reports
Responds to calls for service including but not limited to:
Disturbances
Lost children
Intoxicated/disorderly persons
Lost/stolen items
Theft
Vandalism
On-property traffic collisions
Medical incidents (alongside Park Health Services team)
Fire/panic alarms
Money escorts
Key assists
Safe assists
Suspicious person reports
Perform safety and security checks of LEGOLAND property and other assets.
Operates Park Dispatch Center (utilizing CAD operating system)
Surveillance of Resort utilizing CCTV system
Guest screening at park entrances (bag checks)
Perform radio audits for Hotel staff
Manage Lost & Found for Hotel and perform data entry relating to Lost and Found
Assists in managing all hotel key inventories (ex: cancelling master keys, creating new keys, etc.)
Assist in staffing special events in Hotel.
Will work alongside Profit Protection team to investigate and document instances of theft, ticket scalping, or related issues
Provide surveillance (both in uniform and in plain clothes)
Provide excellent service and customer/guest relations to all MCs and Resort guests
Respond to guest disturbances and deescalate situations. If unable to deescalate, activate CPD.
Will provide CPR, basic First Aid, & AED use to guests and MCs when necessary
Record “Near Miss” incidents and enter into reporting system
Assist with Facility Inspections and Safety Audits
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigations as appropriate.