Overnight Mission Support Mentor - Women's Program

Union Gospel Mission of Tarrant County•Fort Worth, TX

8h•Onsite

About The Position

Founded in 1888, Union Gospel Mission of Tarrant County (UGM-TC) is a united Christian organization dedicated to providing love, hope, respect, and new beginnings for homeless women, men, and families. Funded by community generosity, UGM-TC offers a residency program to help individuals maximize their potential and transition out of homelessness, developing essential life skills for independence. The Mission Support Mentor supports guest operations for UGM-TC’s Overnight Shelter (SW), Emergency Stabilization (SW), and programs serving unaccompanied women and families. This role involves providing check-in services, meeting resident and guest needs, ensuring facility safety, maintaining professionalism, and building safe, trusting, and respectful relationships using a trauma-informed approach while protecting confidentiality. The position is specifically in a building for women only and requires working overnight shifts.

Requirements

High school diploma or equivalent required.
Experience working with vulnerable adults and children in an emergency shelter environment or long-term supportive housing program.
Demonstrates deep understanding of intergenerational trauma and poverty and the impact on adults and children; implements trauma informed de-escalation strategies and techniques focused on avoiding re-traumatization.
Demonstrates cultural competency through the ability to understand and effectively communicate with individuals from various cultural backgrounds.
Possesses excellent interpersonal skills and the ability to work well with UGM-TC employees across departments at all levels of the organization, students, and parents.
Must have some weekend availability.

Nice To Haves

Some college preferred.
Experience in a customer service environment.
Previous experience working in hospitality or retail as a front desk or customer service leader.

Responsibilities

Provide check-in service and meet the needs of residents and guests.
Ensure the safety of UGM-TC facilities, employees, program participants, guests, and visitors, and execute daily responsibilities in key areas of operations.
Maintain professionalism and adhere to UGM-TC organizational and department specific Policies and Procedures.
Exercise appropriate boundaries to build safe, trusting, and respectful relationships with program participants and guests served by applying a trauma informed approach.
Protect the confidentiality, privacy, and dignity of program participants, guests, and visitors.
Work in close collaboration with Courtesy Patrol to effectively respond to emergency situations and provide timely crisis intervention.
Manage the phone system, demonstrating proper phone etiquette and protocols, and serve as a resource of knowledge for guests.
Ensure cleanliness, order, and organization of the front desk area and lobby, making certain copies of all front desk forms and documents are regularly replenished.
Monitor for strict adherence to facility safety and security Policy and Procedure governing authorized access to UGM-TC’s premises. Take appropriate actions when program participants and guests are found to be in violation of Policy, including lockouts, system flags, and safe and respectful escort off UGM-TC premises as determined appropriate.
Monitor courtyards, dorm floors, lobby areas, and all entry and exit points of the Cox and Scott Walker buildings, continuously.
Monitor for contraband through general observation and personal property searches each time a program participant or guest enters the Scott Walker or Cox building. Conduct drug and alcohol screenings in accordance with Policy and Procedure.
Scan program participants and guests in and out of the residential program to which he or she is assigned; scan for meals and other on-campus services.
Complete daily shift reports and review Communication Logs and verbally brief incoming persons of incidents that occurred before the end of her shift.
Inventory, dispense, and/or properly store consumable items, including cleaning supplies.
Actively participate in Multidisciplinary Team (MDT) meetings as assigned.
Submit maintenance requests immediately as maintenance problems are observed or reported.