Overnight Lifestyle Assistant/ Front Desk Agent
About The Position
Auberge Beach Residences is Fort Lauderdale’s most extraordinary beachfront property, offering an elegantly modern take on relaxed beachfront living with multiple swimming pools and a private beach club. It combines the comfort of a family summer house with the sophisticated style and effortless quality of modern Fort Lauderdale, serving as a perfect enclave to relax and re-energize with loved ones. The Overnight Lifestyle Assistant (Front Desk Agent) is dedicated to providing five-star service to residents. This role involves greeting residents, fulfilling their requests, handling telephone inquiries, making reservations, and performing other assigned duties. The company emphasizes that this is not an exhaustive list, and team members are encouraged to find new ways to support the business, guests, and colleagues.
Requirements
- A minimum of 2 years of hotel operations experience in a luxury setting
- Demonstrated track record of strong attention to detail and excellent communication skills
- Must have a flexible schedule including holidays and weekends
- Must be flexible and willing to work AM, MID and PM shifts (as the front desk is staffed 24/7)
- This position is an overnight position
Responsibilities
- Deliver five-star service to residents
- Greet residents
- Fulfill resident requests
- Answer telephone inquiries
- Make reservations
- Communicate effectively in English with co-workers and management
- Directly participate in operating a traditional 24-hour, seven days a week, luxury hotel-style residential operation
- Answer telephone calls, taking and delivering messages as needed
- Work in conjunction with all Lifestyle Team partners including valet, housekeeping, security, pool and beach attendants
- Be empowered to make decisions that directly affect the resident’s experience in a memorable and soulful fashion
- Display a working knowledge of emergency procedures after training to ensure talent and resident safety
- Utilize the radio/paging internal communication system used throughout the facility
- Maintain confidentiality of internal and external resident information
- Be familiar with all Standard Operating Procedures relating to the residential reception and concierge operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
