Overnight Legal Intake Support

Legal Intake Professionals•Nashville, TN

8d•$18 - $20•Onsite

About The Position

Legal Intake Professionals (LIP) is committed to fostering a diverse and inclusive workplace. We are currently seeking motivated Overnight Legal Intake Support to join our Nashville team. Our Legal Intake Support plays a crucial role in shaping the firm's relationship with individuals seeking assistance with personal injury matters. This is an in-office position. As the first point of contact, you will manage incoming calls with a blend of professionalism, empathy, and accuracy. You will be responsible for conducting thorough intake interviews, meticulously documenting details to ensure that every case is captured with 100% accuracy. We are looking for team members who can set the tone and pace of a call, guiding them through difficult conversations with patience and empathy, while remaining focused on collecting the vital information needed to assess the viability of their claims.

Requirements

High School Diploma or GED
Exceptional verbal and written communication skills, including strong grammar and spelling
Professional and empathetic phone presence
Strong active-listening skills and the ability to ask appropriate clarifying questions
Proficiency in a Microsoft Windows environment and accurate typing skills
Ability to work nights, weekends and holidays

Nice To Haves

Prior customer service experience is a plus, but not required

Responsibilities

Manage incoming calls with professionalism, empathy, and accuracy
Conduct thorough intake interviews
Meticulously documenting details to ensure that every case is captured with 100% accuracy
Set the tone and pace of a call
Guide callers through difficult conversations with patience and empathy
Collect the vital information needed to assess the viability of their claims