Mid Cities Deli - Overnight Lead - Full-Time

HEB•Euless, TX

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... willingness to train and supervise?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... drive to lead your department to exceed sales goals?We are looking for:- an associate's degree or 6 months of related experience- communication and interpersonal skills- ability to work in a fast-paced environmentWhat is the work?Store Lead Operations / Training:- May serve as backup to Department Manager and typically works opposite shift to Manager- May help prepare department work schedules- Carries out supervisory responsibilities in accordance with policies and applicable laws- Assists with inventory control; loads, unloads, and moves product- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution- Assists in all technical areas, as needed- Performs Representative / Specialist duties frequentlyCustomer Service / Sales:- Provides / coaches on superior customer service- Takes orders from customers by telephone or in person- Answers customer questions regarding products; assists them with selections- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales- Merchandises products effectivelyFood Safety:- Slices, packages, labels, rotates, and culls products for poor quality- Complies with department / Store operating procedures- Cleans / sanitizes sales floor, display cases, prep areas, and equipmentAdditional Department-Specific Responsibilities / Pre-requisites:DELI:- May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering - Assists with inventory control, including planning portion of Fresh Production Planner (FPP) ; follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete- Assists with ordering and event order management (EOMs)- Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrainStores with more than one Deli Lead- Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store

Requirements

Minimum age 18 (mandatory)
Associate's degree (AA), or equivalent from two-year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or Partners
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs
Constantly reach at waist, grasp
Frequently stand, walk, stoop
Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
Occasionally be exposed to wet, cold, hot conditions, loud noise
Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs

Responsibilities

May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
May oversee a specific area of the business: Service Case, Production, Cheese Shop or Catering
Assists with inventory control, including planning portion of Fresh Production Planner (FPP)
Follows up on FPP inventory functions; ensures Perpetual Adjustment Walk (PAW) walks are complete
Assists with ordering and event order management (EOMs)
Assists with training on new systems, tools, processes, and product roll-outs; follows up with Partners as needed to reinforce or retrain
Serves as dedicated Lead for assigned Partners, processes, and responsibilities in either back of the house or front of the house Deli operations as applicable by Store