Mid Cities Produce - Lead - Full-Time

HEB•Euless, TX

1h•Onsite

About The Position

H-E-B needs energetic and motivated Partners willing to work hard and have fun while making our Customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.As an H-E-B Store Department Lead, you'll lead a well-stocked, well-maintained department, while providing superior customer service. You'll also perform supervisory responsibilities, such as scheduling work, and training / developing Partners.Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.Do you have a:HEART FOR PEOPLE... willingness to train and supervise?HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?PASSION FOR RESULTS... drive to lead your department to exceed sales goals?We are looking for:- an associate's degree or 6 months of related experience- communication and interpersonal skills- ability to work in a fast-paced environmentWhat is the work?Store Lead Operations / Training:- May serve as backup to Department Manager and typically works opposite shift to Manager- May help prepare department work schedules- Carries out supervisory responsibilities in accordance with policies and applicable laws- Assists with inventory control; loads, unloads, and moves product- Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution- Assists in all technical areas, as needed- Performs Representative / Specialist duties frequentlyCustomer Service / Sales:- Provides / coaches on superior customer service- Takes orders from customers by telephone or in person- Answers customer questions regarding products; assists them with selections- Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales- Merchandises products effectivelyFood Safety:- Slices, packages, labels, rotates, and culls products for poor quality- Complies with department / Store operating procedures- Cleans / sanitizes sales floor, display cases, prep areas, and equipmentAdditional Department-Specific Responsibilities / Pre-requisites:PRODUCE:Lead (department)- Performs lead responsibilities for the department and may serve as backup to Produce Manager Lead (in-store production)- Serves as dedicated lead over the in-store production work & Production Partners- Spends majority of time with processing team engaged in Daily Sequence of TasksWhat is your background?- Minimum age 18 (mandatory)- Associate's degree (AA), or equivalent from two-year college or technical school; or- 6+ months of related experience and / or training, or- Combination of equivalent education / training- Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering trainingDo you have what it takes to be a fit as an H-E-B Department Lead?- Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment- Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals) - Ability to write routine reports and correspondence - Ability to speak effectively before groups of customers or Partners- Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form- Ability to deal with problems involving several concrete variables in standardized situationsCan you...- Function in a fast-paced, retail environment, in detailed and precise tasks- Work with Customers, staying attentive to their needs- Perform the following, based on your Department?

Requirements

Minimum age 18 (mandatory)
Associate's degree (AA), or equivalent from two-year college or technical school; or
6+ months of related experience and / or training, or
Combination of equivalent education / training
Completion of Company Orientation, food safety and sanitation training, and eCommerce Online Ordering training
Expert knowledge of department production stations, including quality standards, set-up, operation, cleaning, and maintenance of all equipment
Ability to read and interpret documents (e.g., safety rules, operating / maintenance instructions, production planners, procedure manuals)
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or Partners
Ability to apply common sense / understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with Customers, staying attentive to their needs

Responsibilities

Lead a well-stocked, well-maintained department
Provide superior customer service
Perform supervisory responsibilities, such as scheduling work, and training / developing Partners
May serve as backup to Department Manager and typically works opposite shift to Manager
May help prepare department work schedules
Carries out supervisory responsibilities in accordance with policies and applicable laws
Assists with inventory control; loads, unloads, and moves product
Trains Partners; directs work; addresses complaints; resolves issues; builds / follows up on production plans and their execution
Assists in all technical areas, as needed
Performs Representative / Specialist duties frequently
Provides / coaches on superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Uses suggestive selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
Merchandises products effectively
Slices, packages, labels, rotates, and culls products for poor quality
Complies with department / Store operating procedures
Cleans / sanitizes sales floor, display cases, prep areas, and equipment
Performs lead responsibilities for the department and may serve as backup to Produce Manager
Serves as dedicated lead over the in-store production work & Production Partners
Spends majority of time with processing team engaged in Daily Sequence of Tasks