Overnight Hotel Ambassador

Oxford Suites & Hotels•Seattle, WA

36d

About The Position

The Overnight Hotel Ambassador serves as the primary contact for guests during overnight hours, ensuring a safe, comfortable, and well-managed environment while performing night audit functions, property walks, and light operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate with other departments as needed, and uphold Oxford’s cleanliness and service standards. Attention to detail, problem-solving skills, and the ability to work independently will ensure a smooth transition from one business day to the next while maintaining a welcoming and secure environment for guests.

Requirements

Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Regular and reliable attendance
Must be able to stand on feet throughout work hours
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs

Nice To Haves

High School Diploma or GED preferred
Prior experience in customer service or hospitality is beneficial but not required. On-the-job training will be provided
Familiarity with basic computer applications such as Microsoft Office is advantageous
Any previous experience in a front desk, reception, or related role is a plus but not mandatory

Responsibilities

Greet and assist all guests in a professional, courteous manner providing expert level recommendations
Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed.
Maintain availability and knowledge to cover all audit duties, covering shifts and all meal and rest breaks as needed including hotel financial transactions, balancing room charges, cash receipts, and credit card postings
Prepare and distribute daily reports to management
Handle guest complaints, requests, and emergencies in accordance with hotel policies.
Exercise strong judgment during periods of low staffing to prioritize guest and property safety.
Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk
Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
Secure doors, exits, and restricted areas
Maintain knowledge of emergency procedures and assist in evacuations if needed
Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
Assist guests with luggage upon arrival and departure of the hotel
Cross training in other departments and shifts supplying for coverage as needed
Perform light tasks to support operations (e.g., stocking supplies, organizing storage areas)
Report maintenance or safety issues to the General Manager or Maintenance team promptly
Provide support for early morning arrivals or departures to ensure smooth transitions between shifts
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Adhere to attendance policies and maintain regular availability for scheduled shifts
May participate in the drivers program or other hotel-related duties as assigned