Overnight Ambassador

The Dewberry CharlestonCharleston, SC
2dOnsite

About The Position

The Overnight Ambassador collaborates with the Overnight Manager to ensure the safety and well-being of all hotel guests. The ideal candidate for this role is dependable and possesses a willingness to serve as well as a consistent ability to adhere to The Dewberry’s luxury service standards.

Requirements

  • High school diploma/GED required.
  • One year of hotel/hospitality experience preferred.
  • One to two years of customer service experience preferred.
  • Strong knowledge of Microsoft Office Suite.
  • Ability to quickly adapt to new software products.
  • Current CPR, AEF, and First Aid certification.
  • Knowledge of and ability to perform required role in the event of emergencies.
  • Excellent verbal and written communication skills.
  • Excellent organizational and time management skills.
  • Consistent professional and exceptional guest recovery skills.
  • Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
  • Ability to work overtime, evenings, overnights, weekends, and/or holidays based on business demands.

Responsibilities

  • Reconcile all hotel cashier transactions.
  • Review remaining arrivals and process any No-Shows.
  • Run End of Day processing.
  • Review and compile accounting reports on a timely basis after 3:00AM.
  • Ensure the accuracy of guest billings and ledger transactions.
  • Email all departing guests a copy of their folios.
  • Effectively communicate concerns or related issues to management.
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
  • Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
  • Restock Front Desk Inventory and communicate any low supply.
  • Maintain the cleanliness and 5-star appearance of the lobby and front drive.
  • Respond to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
  • Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
  • Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
  • Promote safe work policies and practices.
  • Initiate preliminary investigations into incidents as needed.
  • Open every door for all guests entering or leaving the hotel.
  • Provide guests with a thorough introduction to the hotel upon arrival.
  • Park and retrieve vehicles in a safe and timely manner.
  • Perform daily audits of parked vehicles while maintaining the security of the parking lot.
  • Complete daily inventory of car keys in valet closet.
  • Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
  • Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
  • Prepare morning coffee, open the Fitness Center, and display newspapers throughout the hotel.
  • Place all outside cushions on patio furniture.

Benefits

  • 401K with Company Match (4%)
  • Education Reimbursement
  • Paid Maternity Leave
  • Complimentary Downtown Parking
  • Complimentary Dry Cleaning
  • Complimentary Daily Lunch Buffet
  • Best-in-class health & supplemental insurance
  • Optional Supplemental Coverages
  • Financial Advising with Roadside Capital
  • Competitive Pay
  • Advancement & Growth Opportunities
  • Full-Time and Part-Time Positions
  • Flexible Paid Time Off
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