Overnight Ambassador

The Dewberry Charleston•Charleston, SC

2d•Onsite

About The Position

The Overnight Ambassador collaborates with the Overnight Manager to ensure the safety and well-being of all hotel guests. The ideal candidate for this role is dependable and possesses a willingness to serve as well as a consistent ability to adhere to The Dewberry’s luxury service standards.

Requirements

High school diploma/GED required.
One year of hotel/hospitality experience preferred.
One to two years of customer service experience preferred.
Strong knowledge of Microsoft Office Suite.
Ability to quickly adapt to new software products.
Current CPR, AEF, and First Aid certification.
Knowledge of and ability to perform required role in the event of emergencies.
Excellent verbal and written communication skills.
Excellent organizational and time management skills.
Consistent professional and exceptional guest recovery skills.
Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
Ability to work overtime, evenings, overnights, weekends, and/or holidays based on business demands.

Responsibilities

Reconcile all hotel cashier transactions.
Review remaining arrivals and process any No-Shows.
Run End of Day processing.
Review and compile accounting reports on a timely basis after 3:00AM.
Ensure the accuracy of guest billings and ledger transactions.
Email all departing guests a copy of their folios.
Effectively communicate concerns or related issues to management.
Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
Restock Front Desk Inventory and communicate any low supply.
Maintain the cleanliness and 5-star appearance of the lobby and front drive.
Respond to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
Promote safe work policies and practices.
Initiate preliminary investigations into incidents as needed.
Open every door for all guests entering or leaving the hotel.
Provide guests with a thorough introduction to the hotel upon arrival.
Park and retrieve vehicles in a safe and timely manner.
Perform daily audits of parked vehicles while maintaining the security of the parking lot.
Complete daily inventory of car keys in valet closet.
Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
Prepare morning coffee, open the Fitness Center, and display newspapers throughout the hotel.
Place all outside cushions on patio furniture.